Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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NANCY HONG

Falls church,VA

Summary

Accomplished Vice President/Branch Manager with a proven track record in banking management, business development, and strategic planning. Skilled in cultivating key relationships to drive new business ventures and secure strategic alliances. Seasoned banking professional with over 30 years of experience in sales, finance, and branch management. Adept at multitasking and leading teams to achieve exceptional results. Ready to leverage executive experience to implement strategic initiatives, enhance operational performance, and drive impactful change within the organization.

Overview

34
34
years of professional experience

Work History

Vice President –Branch Manager

Burke and Herbert Bank
01.2009 - Current
  • Oversea a team of four bankers that executed all sales activities established and achieved sales goals through effective sales management techniques. Recruited, trained mentored staff on client profiling, conduct sales meetings, and closing deals.
  • Exceeded goals are expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force
  • Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers
  • Increase branch revenue with deposits balance growth over 200% in 2024
  • Increase business loan growth each year over 130%.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Cultivated strong relationships with customers, realtors, and community leaders to promote collaboration and long-term success.
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
  • Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
  • Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Pioneered adoption of mobile banking services, treasury services by expanding customer access and convenience.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Complied with established internal controls and policies.

Relationship Manager/ Business Development Manager

Main Street Bank
01.2008 - 01.2009


  • Manage relationships with various businesses to reach base business sales growth goals.
  • Responsible for business development, cold calling, assessing client needs, and identifying solutions.
  • Makes business development calls on both current and prospective retail and commercial opportunities. Outside calling activities account for most of the work week.
  • Meets with prospects and customers to identify business needs and recommend products and solutions. Identifies current and potential future needs of customers/prospects, including Cash Management products and services with a goal of increasing product penetration.
  • Responsible for the Banking Center’s growth in deposits, loans and branch sales. Expected to meet objectives of increasing customer penetration.
  • Makes quality referrals to other business lines such as Mortgages, Investments, Cash Management and Lending.
  • Partners with Customer Service Manager to strategize sales opportunities. Plans, executes, and follows-up on community, organizational, and in-branch events to drive sales initiatives.
  • Promote the bank in the communities by making outside calls and maintaining an active visible role for organization. Participate in civic activities to promote growth and development in the community and a positive image for the bank.

Vice President –Branch Manager

Virginia Commerce Bank- Merged United Bank
01.2000 - 01.2008
  • Oversea a team of seven bankers that executed all sales activities; established and achieved sales goals through effective sales management techniques. Recruited, trained mentored staff on client profiling, conduct sales meetings, and closing deals.
  • Exceeded goals are expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force.
  • Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers.
  • Increase branch revenue with deposit balance growth over 100% in 2008
  • Increase mortgage referrals by over100 from 2000-2008.

Branch Banking Officer

Suntrust
01.1991 - 01.2000
  • Oversea a team of nine bankers that executed all sales activities established and achieved sales goals through effective sales management techniques. Recruited, trained mentored staff on client profiling, conduct sales meetings, and closing deals.
  • Exceeded goals are expectations; conducted skills assessment, performance management, development feedback, and coaching of employees and sales force.
  • Utilized consultative sales approach to define customer goals and develop solutions that cultivated strong relationships with customers.
  • Increase and growth deposits, mortgage referrals, investment, consumer loans, business loans/line up every year by 25%

Education

Diploma of graduation -

The Virginia Bankers School of management
08.2020

Human Resources, Sales and profiling, Coaching, Excel pro, Retail management and bank officer program

Suntrust University

Supervisor in banking

ABA banking school
01.1988

Diploma - undefined

Blair High School
01.1984

Skills

  • Leadership abilities
  • Strategic planning
  • Proficient in relationship building
  • Staff management
  • Track record in sales growth
  • In-depth financial services expertise
  • Effective time management
  • Effective team leadership
  • Effective collaboration skills
  • Strategic decision-making
  • Problem-solving skills
  • Mentoring experience
  • Critical thinking for problem-solving
  • Team leadership
  • Relationship building
  • Decision-making
  • Coaching and mentoring
  • Complex Problem-solving
  • Client relationship building
  • Business development
  • Results-driven
  • Account management
  • Operations management
  • Customer service
  • Risk management
  • Process improvement
  • Negotiation and persuasion
  • Training and mentoring

Accomplishments

  • Received the deposits growth for exemplary performance and recognition for handling the largest account in the company in 2024..
  • Successfully closed an average of $2 million in small business loans per year.
  • Repeatedly received recognition from superiors for excellence in service.
  • Led the bank with gain more than $20 million in deposits in 2024.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved the new business accounts through effectively helping with commercial lender and private banking partnership.

Timeline

Vice President –Branch Manager

Burke and Herbert Bank
01.2009 - Current

Relationship Manager/ Business Development Manager

Main Street Bank
01.2008 - 01.2009

Vice President –Branch Manager

Virginia Commerce Bank- Merged United Bank
01.2000 - 01.2008

Branch Banking Officer

Suntrust
01.1991 - 01.2000

Human Resources, Sales and profiling, Coaching, Excel pro, Retail management and bank officer program

Suntrust University

Supervisor in banking

ABA banking school

Diploma - undefined

Blair High School

Diploma of graduation -

The Virginia Bankers School of management

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NANCY HONG