Nancy Huffman
Pinellas Park,FL
Summary
Dynamic Property Manager with a proven track record at ZRS Management LLC, excelling in tenant engagement and timely rent collection. Skilled in lease contract renewals and financial reporting, I foster positive landlord-tenant relationships, enhancing occupancy rates and tenant satisfaction through proactive communication and strategic marketing initiatives.
Overview
21
21
years of professional experience
Work History
Property Manager
ZRS Management LLC
Pinellas Park, FL
02.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
Property Manager
Meadow Wood Property Co
Port Richey, FL
04.2022 - 01.2024
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Enhanced security measures, significantly reducing incidents on property premises.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Streamlined rent collection processes, significantly reducing late payments.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed annual rent calculations using housing database software.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
Property Manager
Michaelson Group Real Estate
Port Richey, FL
10.2018 - 04.2022
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Optimized property management software usage, enhancing operational efficiency.
- Maximized rental income while minimizing expenses through effective planning and control.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with legal counsel to resolve tenant disputes.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Collected and maintained careful records of rental payments and payment dates.
Office Manager
Sirna & Sons Produce
Norwalk, OH
10.2004 - 10.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Bachelor of Arts - Business Administration
University of Puerto Rico
Rio Piedras06-1988
Skills
- Property oversight
- Invoice collection expertise
- Residential property inspections
- Service-oriented approach
- Timely rent collection management
- Lease contract renewals
- Team leadership
- Leasing and sales management
- Tenant engagement
- Property inspections
- Experience with eviction processes
- Regular maintenance coordination
- Capacity planning expertise
- Office administration
- Experience with fair housing compliance
- Eviction process knowledge
- Supplier relationship management
- Financial reporting expertise
- Possess a valid Florida driver's license
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
ZRS Management LLC
02.2024 - Current
Property Manager
Meadow Wood Property Co
04.2022 - 01.2024
Property Manager
Michaelson Group Real Estate
10.2018 - 04.2022
Office Manager
Sirna & Sons Produce
10.2004 - 10.2013
Bachelor of Arts - Business Administration
University of Puerto Rico