Summary
Overview
Work History
Education
Skills
Timeline
Manager

Nancy Huffman

Norco,CA

Summary

Dynamic manager with a proven track record at Cheers Liquor, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and staff training, while controlling costs to boost profitability. Recognized for creating engaging store layouts that maximized sales and fostered a productive work environment.

Overview

21
21
years of professional experience

Work History

Manager

Cheers Liquor
02.2020 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Sales Associate

Ken's Sporting Goods
07.2013 - 06.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Restaurant Team Member

Sixth Street Deli
04.2004 - 05.2013
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Education

High School Diploma -

El Modena High School
Orange, CA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Task delegation
  • Documentation and reporting

Timeline

Manager

Cheers Liquor
02.2020 - 10.2024

Sales Associate

Ken's Sporting Goods
07.2013 - 06.2019

Restaurant Team Member

Sixth Street Deli
04.2004 - 05.2013

High School Diploma -

El Modena High School

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Nancy Huffman