Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Nancy Humphrey

Customer Service Representative
Newman,CA

Summary

Customer Service Representative offers 25 years track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.

Overview

25
25
years of professional experience

Work History

Supply Chain Associate

Fastenal
Patterson, CA
11.2022 - 03.2024
  • Created and maintained relationships with vendors, suppliers, freight forwarders, and other partners in the supply chain process.
  • Maintained accurate records of all inventory transactions.
  • Liaised between internal teams and external vendors to ensure timely delivery of goods.
  • Monitored stock levels, identified shortages, and took corrective action when needed.
  • Reviewed orders placed by customers and verified accuracy prior to shipment release.
  • Resolved any discrepancies or issues related to shipments promptly.
  • Monitored suppliers' activities to assess performance in meeting quality or delivery requirements.

Customer Service

Stewart & Jasper Orchards
Patterson, CA
04.2019 - 06.2022
  • Responsible for tracking and maintaining food and wine inventory.
  • Exceeded company productivity standards on consistent basis.
  • Responsible for cashier duties.
  • Handled online orders and credit card transactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Handled customer packaging and shipping
  • Responsible for opening and closing shifts
  • Maintained the cleanliness and organization of the store.

Customer Service Representative

Kohl's
Turlock, CA
10.2018 - 12.2018
  • This was a temporary position as I wanted to get back into the workforce after my father passed.
  • Responsible for cash/credit card transactions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.

Caretaker

Newman, CA.
07.2014 - 04.2015
  • In 2014, I took time away from the work force as my father was diagnosed with a brain tumor. I moved my father from Nevada to my home in Newman where I cared for his medical and personal needs until he passed away in March of 2015.

Front Office Customer Service

Mattos Newspaper
Newman, CA
01.2014 - 07.2014
  • This was a six month temporary position as I wanted to get back into the workforce after taking care of my Grandmother until she passed.
  • Answered all incoming calls.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Knowledge of office equipment and computer programs, such as Word, Excel and specific programs related to the business.
  • Responsible for cash/credit card transactions.
  • Responsible for making collection calls and provided help wherever needed in other departments.

Caretaker

Phillip, S.D
12.2012 - 06.2013
  • I left the work force and traveled to South Dakota where my grandmother lived and became ill. I stayed in S.D and cared for all her medical and personal needs until she passed away in June of 2013.

Sales Associate

Dress Barn
Turlock, CA
07.2011 - 11.2012
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Sales Associate

Macy's
Modesto, CA
04.2009 - 06.2011
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Engaged customers in friendly, professional dialogue to determine needs.

Project Assistant

Wallis Steel, Inc.
Carson City, NV
07.2008 - 01.2009
  • Researched and oversaw bidding of construction projects.
  • Maintained all steel parts documentation.
  • Scheduled truck shipments.
  • Data entry.
  • Completed daily administrative tasks, responding to emails, filing paperwork promptly.
  • Coordinated with Project Manager to understand project needs and provide needed support to meet targets.

Education

Medical Billing and Coding Specialist -

Institute of Technology
10.2010

GED -

Aurora Public Schools
Aurora, CO
09.1984

Skills

  • Microsoft Office, Excel, PowerPoint, Office Outlook
  • Data Entry
  • Typing Speed (50 wpm)
  • Administrative and Office Support
  • English Fluency
  • Customer Service Specialist
  • Verbal and Written Communication
  • Efficient and Detail-Oriented

Affiliations

  • Awarded the Dean's List Honor from January to September, 2010.

Timeline

Supply Chain Associate

Fastenal
11.2022 - 03.2024

Customer Service

Stewart & Jasper Orchards
04.2019 - 06.2022

Customer Service Representative

Kohl's
10.2018 - 12.2018

Caretaker

Newman, CA.
07.2014 - 04.2015

Front Office Customer Service

Mattos Newspaper
01.2014 - 07.2014

Caretaker

Phillip, S.D
12.2012 - 06.2013

Sales Associate

Dress Barn
07.2011 - 11.2012

Sales Associate

Macy's
04.2009 - 06.2011

Project Assistant

Wallis Steel, Inc.
07.2008 - 01.2009

Medical Billing and Coding Specialist -

Institute of Technology

GED -

Aurora Public Schools

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