Assists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, laundry. I work with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget
Overview
19
19
years of professional experience
Work History
Homemaker
Nancy Hunt
05.2022 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Mortgage Specialist
Advanced Call Center Technologies LLC
12.2020 - 04.2022
Enhanced client trust in the organization through transparent communication and consistent delivery on commitments.
Achieved high customer retention rate through exceptional relationship management and personalized service.
Small Business Co-Owner
Grace Construction & Excavating LLC
01.2015 - 08.2020
Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
Assistant Building Manager
Breakers Resort
02.2014 - 01.2015
Contributed to a positive work environment by demonstrating professionalism, accountability, and strong teamwork within the Assistant Building Manager role.
Coordinated with vendors for timely completion of building repairs, ensuring minimal disruption to tenants.
Administrative Assistant
Tennessee College of Applied Technology
09.2012 - 05.2013
Customer Service Specialist
Accounting
Medical Terminology
Medical Billing & Coding
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Executive Housekeeping Director
Christian Care Center
01.2011 - 09.2012
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Supervisor
Hospital Housekeeping Systems
01.2010 - 01.2011
Executive Housekeeping Director
Best Western
01.2006 - 01.2009
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Education
Business Technology -
Tennessee College of Technology
01.2012
Skills
Ability to direct and supervise the work of others
Ability to follow oral and written directions
Ability to work well with others
Ability to perform work involving strenuous effort
Executive Administrative Assistant to Director of Engineering and Solutions at Eastman Chemical CompanyExecutive Administrative Assistant to Director of Engineering and Solutions at Eastman Chemical Company