Nancy Hutsenpiller
Dyer,Indiana
Summary
Experienced and enthusiastic candidate with track record of success across wide range of industries, with 11 years in finance. Was a Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Polychromatic Light Therapy Consultant
Self Employed
02.2016 - Current
- Self-employed independent sales representative for a wholesale medical technology company that sells FDA Cleared Class II Medical Light Therapy devices.
- Worked one-on-one with clients through various naturopathic locations, speaking and applying light therapy to help address health conditions.
- Given talks and presentations to doctors, hospital support groups, health fair attendees and other planned seminars.
Relationship Banker
Chase Bank
09.2010 - 10.2015
- Ranked top four in district sales for several consecutive months.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
Senior Loan Processor
Chase Home Mortgage
07.2006 - 11.2007
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Reduced loan processing time by developing and employing standardized documentation procedures.
- Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
- Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Handled any conditions sent from underwriting departments.
- Utilized loan origination software to process and track loan applications.
- Set up and completed loan submission packages.
- Advised loan officers to comply with loan guidelines and apply best practices.
Mortgage Loan Officer
Discount Mortgage Lenders
09.2000 - 07.2006
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Mortgage Lender Account Representative
Mortgage Investment Lending Associates
11.1998 - 09.2000
- Strengthened customer relationships through effective communication and personalized service throughout the lending process.
- Collaborated with Loan Officers in broker offices throughout Northwest Indiana and reviewed loans to assist in bringing in new business for MILA.
- Increased loan approval rates by promptly and accurately reviewing mortgage applications.
- Developed comprehensive knowledge of various loan programs, including conventional, FHA, VA, USDA, HELOCs, refinances, and reverse mortgages to better serve client needs.
- Built a positive rapport with clients by providing transparent information about their loans'' statuses at every stage of the process.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Education
Associate of Arts - Liberal Arts And General Studies
Purdue University Calumet
Hammond, IN06.2009
Associate of Science - Business Education
Robert Morris College
Chicago, IL04.1990
Skills
- Business Planning
- Organizational Skills
- Good Telephone Etiquette
- Verbal Communication
- Recordkeeping
- Team building
- Remote Office Availability
- Decision-Making
- Customer Relations
- Multitasking Abilities
- Public Speaking
Certification
Was FINRA Licensed in Series 6, 67 & 63 in 2012
Was NMLS Certified back in 2012
Timeline
Polychromatic Light Therapy Consultant
Self Employed
02.2016 - Current
Relationship Banker
Chase Bank
09.2010 - 10.2015
Senior Loan Processor
Chase Home Mortgage
07.2006 - 11.2007
Mortgage Loan Officer
Discount Mortgage Lenders
09.2000 - 07.2006
Mortgage Lender Account Representative
Mortgage Investment Lending Associates
11.1998 - 09.2000
Associate of Arts - Liberal Arts And General Studies
Purdue University Calumet
Associate of Science - Business Education
Robert Morris College
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