Nancy Igaya
San Francisco,CA
Summary
Accomplished Guest Services Specialist with a proven track record at Community Forward SF, enhancing guest safety and comfort through exceptional communication and problem-solving skills. Expert in emergency response and relationship building, I significantly improved team productivity and guest satisfaction. Skilled in computer applications and adept at training and mentoring, I excel in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Services Specialist
Community Forward SF
03.2024 - Current
- Daily facility walk through to ensure safety and wellbeing of clients as well as staff.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Delivered messages, mail and packages left for guests.
- Assisted clients by providing resources and directions to other shelters.
- Trained new team members in guest service procedures and company policies.
- Built strong relationships with guests.
- Responded quickly to emergency situations, prioritizing guest safety and comfort above all else.
- Handled high-pressure situations while maintaining professionalism at all times.
- Processed guest check-ins.
Community Safety Service
St. Anthony's Foundation
12.2022 - 01.2024
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of client and guest inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding professional support by providing prompt, courteous assistance during all interactions with clients.
- Responded to clients and guest requests efficiently and with knowledgeable assistance.
- Supported continuous improvement initiatives by participating in internal meetings aimed at identifying areas for growth or optimization.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Practioner
Urban Alchemy
05.2022 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Kauai High School
Lihue, HI03.1999
Skills
- Strong empathy
- Exceptional communication
- Guest Relations
- Complaint Handling
- Computer Skills
- Data Entry
- First Aid Training
- Emergency Response
- Food and Beverage Area Setup
- Property Security
- Problem-Solving
- Problem-solving abilities
- Clear Communication
- Active Listening
- Relationship Building
- Training and mentoring
- Team building
- Self Motivation
Certification
- Homeless De-Escalation core Training - Community Forward Academy.
- Reducing Stigma Against People Who use Drugs Training - Community Forward Academy.
- Opioid Overdose Recognition and Response Training - Community Forward Academy
- SO/GI 101: Practicing Cultural Humility, Sexual Orientation and Gender Identity Training - Dept. of Public Health
- Safe Environment 12N City Ordinance Training - Dept. of Public Health
- Mental Illness (pt1) How to handle problematic Behavior Training - Community Forward Academy
- Mental Illness (pt2) Basic Introduction to Mental Illness.
- Sexual Harassment and Discrimination Prevention Training - Community Forward Academy
- SUD and Recovery Training - Community Forward Academy
- Cardiopulmonary Resuscitation Training - Community Forward Academy
Timeline
Guest Services Specialist
Community Forward SF
03.2024 - Current
Community Safety Service
St. Anthony's Foundation
12.2022 - 01.2024
Practioner
Urban Alchemy
05.2022 - 12.2022
High School Diploma -
Kauai High School
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