Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Ip-Dial

San Francisco,CA

Summary

Dynamic leader with a proven track record at excelling in workplace culture enhancement and project management. Spearheaded innovative process improvements, achieving significant operational efficiencies. Skilled in Jira and adept at fostering employee engagement, I consistently deliver projects on schedule, ensuring stakeholder satisfaction.

Overview

11
11
years of professional experience

Work History

Workplace Manager (Contract)

Verana Health
San Francisco, CA
03.2024 - Current
  • Oversee HQ operations: Manage reception, front desk, facilities, and vendor relations to ensure smooth daily functioning
  • Event Coordination: Plan and execute internal events, board meetings, happy hours, and holiday celebrations, fostering employee engagement and collaboration
  • Process Optimization: Collaborate with workplace managers in NY and KX to streamline operations, implement new systems, redesign layouts, and onboard new vendors effectively
  • Employee Engagement: Lead the employee recognition program and rewards platform, enhancing morale and retention
  • Recruitment Support: Coordinate interview schedules across multiple time zones, ensuring seamless communication between candidates and hiring managers
  • Onboarding Facilitation: Manage and support the onboarding process, delivering a positive and efficient experience for new hires

Workplace Experience Manager, Programs

Marqeta
Oakland, CA
02.2020 - 03.2023
  • Operations Management: Oversaw HQ operations, including reception, front desk team, facilities, access control, and security to ensure seamless day-to-day functionality
  • Space and Project Coordination: Directed space planning, office moves, maintenance, and capital improvement projects to optimize workplace efficiency
  • Team Development: Trained and mentored workplace team members, fostering professional growth and high performance
  • Budget Oversight: Managed vendor budgets and expenses, ensuring cost efficiency while maintaining high service standards
  • Flex Workspace and Branding: Administered flexible workspace programs and oversaw the swag platform to enhance employee satisfaction and brand identity
  • System Management: Utilized JIRA Service Desk Ticketing System to track and address workplace team requests effectively
  • Vendor Relations: Sourced, negotiated, and implemented contracts for snacks, catering, and office supplies, streamlining procurement processes
  • Wellness Initiatives: Managed a successful massage program, contributing to employee wellness and satisfaction
  • Process Improvement: Identified and implemented innovative solutions to enhance workplace experiences and streamline operations
  • Event Coordination: Planned and executed meetings and events, including sourcing, contracting, and managing vendors to deliver seamless experiences
  • Best Practices Development: Established standards and best practices for employees and cross-functional teams, informed by feedback surveys
  • Cross-Functional Collaboration: Partnered with leaders, executive assistants, and various teams on company-wide initiatives and projects

Workplace Experience Manager

Marqeta
Oakland, CA
07.2019 - 01.2020
  • Operational Oversight: Directed daily office operations, including front desk reception, ensuring a welcoming and efficient environment for employees and visitors
  • Facility Management: Maintained office facilities, managed equipment, and ensured a fully stocked kitchen and employee lounge to support workplace comfort and productivity
  • Process Automation: Designed and implemented JIRA workflows and automation, driving process improvements and enhancing change management efficiency
  • Event Planning: Organized and executed internal and external team events, fostering collaboration and employee engagement
  • Onboarding and Offboarding Coordination: Streamlined the onboarding and offboarding processes, partnering with cross-functional teams to deliver seamless experiences for new hires and departing employees
  • Health and Safety Advocacy: Promoted and upheld health and safety best practices, ensuring compliance with occupational safety guidelines
  • IT Collaboration: Partnered with IT to address on-site needs, including inventory and asset management, and provided basic technical support for in-office users

Office Administrator

Marqeta
Oakland, CA
03.2017 - 06.2019
  • Daily Operations Management: Directed office operations, including front desk reception, to ensure smooth and professional day-to-day functionality
  • Facility Maintenance: Oversaw office facilities and equipment, ensuring a well-stocked kitchen and employee lounge to support team productivity and satisfaction
  • Process Automation: Designed and managed JIRA workflows and automation tools to drive process improvements and streamline change management
  • Event Planning: Organized team-building events such as happy hours, summer picnics, off-sites, and holiday parties, fostering a collaborative and engaging workplace culture
  • Ad Hoc Support: Responded flexibly to miscellaneous tasks, ensuring the team and operations adapted efficiently to dynamic needs
  • Workplace Safety and Inclusion: Promoted a safe and inclusive working environment where team members felt valued and supported in their roles

Administrative Assistant (Contract)

12.2016 - 02.2017
  • Visitor Management: Provided a professional and welcoming experience for visitors and guests, ensuring positive first impressions
  • Facility Coordination: Liaised with building services and security teams to maintain a safe and functional workplace environment
  • Catering Logistics: Managed catering orders for meetings and events, ensuring timely and accurate service
  • Recruitment Support: Assisted in recruiting efforts, including coordinating candidate schedules and maintaining professional standards throughout the process
  • Office Maintenance: Oversaw office upkeep to maintain professional standards and an organized workspace
  • Flexibility and Support: Performed ad hoc tasks as needed, adapting quickly to meet dynamic team and operational requirements

Conference Services Manager

Walnut Creek Marriott
Walnut Creek, CA
05.2014 - 09.2016
  • Client Coordination: Collaborated with group meeting planners and cross-functional teams to assess customer needs, delivering tailored solutions for food, beverage, audio-visual equipment, and group room blocks
  • Event Planning: Designed event floor plans in line with client banquet requirements, ensuring seamless and visually appealing setups
  • Communication Management: Maintained thorough communication records to support efficient event execution and client satisfaction
  • Meeting Participation: Actively participated in pre- and post-planning convention meetings and Banquet Event Order (BEO) meetings to ensure alignment on event details
  • Billing Accuracy: Conducted meticulous reviews of bills to confirm accurate invoicing and resolve discrepancies promptly
  • Lobby Ambassador: Served as a key point of contact and lobby ambassador, providing clients with real-time event coordination and assistance

Education

Bachelor of Science - Business Marketing

San Francisco State University
San Francisco, CA

Skills

  • Workplace Culture
  • Employee Engagement
  • Project Management
  • Vendor Management
  • Event Coordination
  • Team Leadership
  • Budget Planning
  • Meeting Planning
  • Stakeholder Engagement
  • Project Scheduling and Execution
  • Process Improvement
  • Facilities Operations
  • Calendar Management
  • Google Suite
  • Slack
  • Envoy
  • Jira
  • SpaceIQ
  • Happeo

Timeline

Workplace Manager (Contract)

Verana Health
03.2024 - Current

Workplace Experience Manager, Programs

Marqeta
02.2020 - 03.2023

Workplace Experience Manager

Marqeta
07.2019 - 01.2020

Office Administrator

Marqeta
03.2017 - 06.2019

Administrative Assistant (Contract)

12.2016 - 02.2017

Conference Services Manager

Walnut Creek Marriott
05.2014 - 09.2016

Bachelor of Science - Business Marketing

San Francisco State University

Similar Profiles

CREATE PROFILE
Nancy Ip-Dial