Nancy Irwin
Denison,TX
Summary
Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and team members. Committed to driving team success and delivering positive outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food Service
Denison ISD
Denison, Texas
11.2024 - Current
- Coordinated food service operations in accordance with state regulations and standards of practice.
- Monitored food service operations to ensure compliance with health standards.
- Ensured compliance with all local health codes related to food service operations.
Picker & Packer
Grainger Distribution Center
Roanoke, TX
10.2019 - 02.2023
- Utilized RF scanners to track inventory movements throughout the facility.
- Resolved customer complaints promptly and professionally.
- Reported any damaged products to supervisor immediately upon discovery.
- Confirmed items picked for orders by keying codes into system.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Trained new employees regarding warehouse procedures and standards.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Beauty Salon Coordinator
SmartStyle
Denison, TX
05.2015 - 01.2016
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Resolved any customer complaints in a professional manner while striving to maintain positive relationships with clients.
- Performed daily administrative tasks such as answering phones, responding to emails, and preparing documents.
- Managed appointment bookings for multiple stylists simultaneously while ensuring that all appointments were scheduled efficiently.
- Provided guidance and advice on product selection based on individual needs or preferences.
- Assisted in the development of promotional materials for special offers and events.
- Trained new staff members on proper procedures for providing beauty treatments according to established standards.
- Reviewed feedback from customers regarding their experiences at the salon in order to inform future improvements or changes.
- Provided excellent customer service by greeting customers warmly, addressing their questions and concerns promptly, and ensuring satisfaction with services rendered.
- Consulted with customers to understand needs and recommend professional services.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Beauty Salon Coordinator
Ulta Salon
Sherman, TX
01.2015 - 04.2015
- Developed marketing strategies to increase sales of beauty products.
- Resolved any customer complaints in a professional manner while striving to maintain positive relationships with clients.
- Provided guidance and advice on product selection based on individual needs or preferences.
- Reviewed feedback from customers regarding their experiences at the salon in order to inform future improvements or changes.
- Provided excellent customer service by greeting customers warmly, addressing their questions and concerns promptly, and ensuring satisfaction with services rendered.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Addressed customer problems quickly and according to service standards.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
The Conservatory Salon
Salon Owner
Keller, TX
08.2007 - 02.2014
- Negotiated contracts with suppliers to ensure competitive pricing while maintaining quality standards.
- Performed administrative duties such as payroll processing and bookkeeping activities.
- Ensured compliance with state regulations regarding health codes and safety protocols within the salon.
- Organized promotional events such as open houses and special offers to attract more customers.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
Director of Operations
Northtex Coatings
Denison, Texas
01.2004 - 11.2012
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Created policies and procedures for improved workflow processes.
- Maintained budgeting documents for accurate tracking of expenses.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Cosmetology Operator - Cosmetology
Duvall's
Bedford, TX03-2014
Administrative - Vocational-Technical Education
UANL
Mexico01-1990
High School Diploma -
UANL
Mexico, 07-1989
Skills
- Food safety
- Customer service
- Quality assurance
- Food service regulations
- Administrative tasks
Certification
- Food Handling license
- Cosmetology License
Languages
Spanish
Native/ Bilingual
English
Full Professional
Custom
- Dedicated professional with experience in costumer service and seeking position where I can use hands on skills , people oriented altitude,and work ethic to support team success and costumer satisfaction.
Timeline
Food Service
Denison ISD
11.2024 - Current
Picker & Packer
Grainger Distribution Center
10.2019 - 02.2023
Beauty Salon Coordinator
SmartStyle
05.2015 - 01.2016
Beauty Salon Coordinator
Ulta Salon
01.2015 - 04.2015
The Conservatory Salon
Salon Owner
08.2007 - 02.2014
Director of Operations
Northtex Coatings
01.2004 - 11.2012
Cosmetology Operator - Cosmetology
Duvall's
Administrative - Vocational-Technical Education
UANL
High School Diploma -
UANL
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