NANCY IVETTE SERRANO
Amsterdam,USA
Summary
Highly motivated and proactive individual with superior customer service and skills seeking an office position. Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
27
27
years of professional experience
Work History
CUSTOMER SALES ASSOCIATE
Walmart
03.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
EMERGENCY ROOM COORDINATOR/ REGISTRATION
Hospital Menonita Aguas Buenas
06.2021 - 12.2024
- Ensured proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment.
- Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
- Handled high-pressure situations calmly, effectively managing multiple tasks while maintaining a professional demeanor throughout busy shifts in the emergency room.
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Coordinated patient admissions, transfers, and discharges with nursing staff for smooth transitions within the hospital setting.
ADMINISTRATIVE SECRETARY
Vabien International Inc
11.1998 - 08.2020
- Prepared weekly certified payroll by processing timecards. Handed incoming calls and directed callers to appropriate department or employee. Handed invoices, orders, wire transfers, credit cards, and bank deposits of customers.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
Education
ASSOCIATE -
Arts & Business College
05.1993
Skills
- Computer Proficiency
- Teamwork
- Discretion and Confidentiality
- Bilingual
- Exceptional Communication
- Leadership
- Customer Service
Timeline
CUSTOMER SALES ASSOCIATE
Walmart
03.2025 - Current
EMERGENCY ROOM COORDINATOR/ REGISTRATION
Hospital Menonita Aguas Buenas
06.2021 - 12.2024
ADMINISTRATIVE SECRETARY
Vabien International Inc
11.1998 - 08.2020
ASSOCIATE -
Arts & Business College
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