NANCY AULT

• Helped customers complete purchases, locate items and join reward programs.
• Addressed customer needs and made product recommendations to increase sales.
• Checked personal identifications during alcohol and tobacco sales.

Assisted with company goals of getting back into the standard for SLAs

Process new annuity contracts

Process updates for uploaded contracts for compliance

Effective communication with the management of any issues

Achieve 100% quality scores

• Helped customers complete purchases and locate items.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Collected and authorized payments of guests.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Learned duties for various positions and provided backup at key times.
• Performed cash, card and check transactions to complete customer purchases.

• Helped customers complete purchases, locate items and join credit card programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Collected and authorized payments of guests.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Performed cash, card and check transactions to complete customer purchases.

• Completed special projects by using effective decision making, critical thinking and time management skills.
• Answered inbound phone calls , made outbound phone calls, handled FMLA and Leave of Absence inbound phone calls - set up, reported intermittent absences and explained policies. Completed timecard edits and historical timecard edits. Used Bomgar remote systems for troubleshooting and navigational assistance for clients Assistance with Employee Self Service, Manager Self Service and Practioner Self Service Portals. Completed W2 Reissues, entered customer information into computer systems using multiple platforms and computer monitors. Assisted callers in regards to their insurance benefits. Answered payroll questions. Assisted with training others. Multi-tasking Internal system platforms. Problem resolution and follow up. Completed Pin/password resets, provided assistance with navigation on websites. Worked and resolved Tier II/escalation cases. Provided floor coaching and training to peers. Completed Dependent Audit Services. Provided benefits administration for Health & Welfare Clients. Completed annual enrollments and explained various policies of benefits to clients.
• Performed basic administration processing and approval of transactions, data input and verification of documentation.
• Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
• Responded to complex telephone or written inquiries from employees and shared knowledge with and provided back-up and overflow telephone and email support to facilitate operations.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
• Received special recognition at ADP for the following achievements:
• Average quality assurance scores exceeds expectations
• One of the Top Performers for April and June 2009
• 100% Quality Assurance on Call Monitoring for June 2009
• Received WOW calls in the months of August and September 2011
• Fundamentals of Payroll Certification (FPC)

• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Collected and authorized payments of guests.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Checked identification for proof-of-age for alcohol and tobacco sales.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Learned duties for various positions and provided backup at key times.
• Performed cash, card and check transactions to complete customer purchases.

• Answer inbound phone calls Sales Enter customer information into computer Problem resolution

• Answer inbound phone calls Make outbound phone calls Check customers in and out Filing Schedule, reschedule, cancel appointments Enter customer info into computer Handle monetary transactions Make deposit slips Handle credit card terminal – payments & balancing

Understanding of business policies and procedures of financial services and operations Customer service and client phone calls – specializing in escalation’s in call center environment Familiarity with credit decisions – both automated and judgmental Data entry and imaging experience Handled billing issues Problem resolution and follow up Handled monthly staff schedules Assisted with daily break/lunch schedules to ensure coverage Implemented online procedural handbook Trained clients on Internet and terminal processing Verified credit applications were in compliance before processing Set up dealer indexes on auto scoring system, and corrected indices that were setup incorrectly Trained new employees on telephones, data entry and imaging Monitored the work flow and staff Handled technological downtime procedures Troubleshoot Internet and terminal issues – including terminal balancing Internet password resets Familiarity with system to system issues Testing of various systems including firewall changes Work on various reports and projects Open and closing duties Multi-tasking Used of CMS phone monitoring system for monitoring and running reports

• Keyed images seen on one monitor into another for processing purposes of the United States mail system.