Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Nancy Jaber

Dearborn,MI

Summary

Proven expertise in analytical thinking and team collaboration, honed at touch lebanon. Spearheaded projects enhancing compliance and operational efficiency, achieving significant milestones. Mentored teams, driving productivity and fostering innovation. Skilled in documentation management and business reporting, consistently delivered projects that surpassed objectives, reflecting a strong commitment to quality and strategic business growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Contract Mangment Senior Specialist

touch lebanon
Beirut
01.2018 - 10.2022
  • Maintained documentation related to projects such as change requests or bug fixes.
  • Assessed company operations for compliance with safety standards.
  • Monitored progress against milestones and adjusted schedules accordingly.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Ensured compliance with applicable regulations throughout the life cycle of a project.
  • Identified areas requiring improvement, implementing new workflows to reduce task micromanagement.
  • Prepared presentations outlining project goals, timelines, budgets.
  • Coordinated with other departments to ensure successful completion of projects.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Participated in ongoing training and compliance activities.
  • Worked with cross-functional teams to achieve goals.

Marketing Officer

touch lebanon
Beirut
12.2016 - 10.2022
  • Mentored marketing personnel on best practices and protocols to maximize productivity.
  • Developed creative concepts for advertising campaigns across multiple channels.
  • Facilitated cross-functional team meetings to align marketing objectives with overall business goals.
  • Expanded personnel skill sets by mentoring marketing team both individually and in groups.
  • Analyzed customer feedback to inform product development decisions.
  • Developed, implemented and evaluated marketing campaigns for new products or services.
  • Leveraged data analytics tools to track customer behavior and preferences for targeted marketing efforts.
  • Collaborated with product development teams to ensure marketing strategies align with product offerings.
  • Conducted research to determine ideal markets for products and services.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Conducted market research to identify trends in consumer behavior and preferences.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Collaborated with internal teams to design effective marketing materials such as brochures, flyers, posters.
  • Delivered marketing strategy updates to upper-level management.
  • Evaluated advertising and promotion campaigns to align company messaging and address potential issues.

Customer Service Representative

touch lebanon
Beirut
06.2013 - 12.2016
  • Developed positive relationships with customers through friendly interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.

Education

Bachelor of Science - Business And Managerial Economics

Saint Joseph University
Beirut, Lebanon
06-2012

Skills

  • Analytical thinking
  • Quality assessment
  • Documentation management
  • Business reporting
  • Team collaboration

Languages

English
Full Professional
Arabic
Native/ Bilingual
French
Full Professional
Spanish
Limited

Certification

  • contract management

References

References available upon request.

Timeline

Contract Mangment Senior Specialist

touch lebanon
01.2018 - 10.2022

Marketing Officer

touch lebanon
12.2016 - 10.2022

Customer Service Representative

touch lebanon
06.2013 - 12.2016

Bachelor of Science - Business And Managerial Economics

Saint Joseph University

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Nancy Jaber