Nancy Jackson
Harwick,PA
Summary
Responsible Technician with excellent troubleshooting and outstanding diagnostics skills, coupled with more than 7 years of experience. Highly effective in complying with safety requirements. Enthusiastic individual experienced in analyzing issues and finding effective solutions. Highly experienced in a large variety of hand and power tools,
Overview
23
23
years of professional experience
Work History
Pharmacy Technician
CVS Caremark Mail Services Pharmacy
11.2021 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Communicated with Doctors and office personnel to ensure customers are met.
Security Guard
Amberson Towers Condominiums
12.2015 - 11.2021
- Maintained, secured and monitored entire facility via different CCTV feeds
- Analyzed and produced course-of-action reports and escalated issues to management when necessary
Office Manager
Compassionate Care Hospice
03.2012 - 10.2013
- Networked entire office, ordered and maintained equipment and supplies
- Maintained computer and physical filing systems.
Assembler
Medrad
02.2007 - 04.2009
- Assembled, calibrated, inspected and packaged medical products (syringes, contrast tubing)
- Operated and assisted in repairing all production equipment
Certified, fax technician
Document Solutions- Xerox Agent
01.2003 - 02.2007
- Solved major printer issue affecting more than 150 machines on University of Pitt campuses saving client more than $1100 per machine
- Executed diagnostics, troubleshooting and evaluations on copiers, printers & faxes
Customer Service Specialist
Mellon Bank, Nationwide ATM Tech
09.2000 - 01.2003
- Monitored ATM's nationwide for supply and technical issues
- Increased support with on-site field techs to resolve mechanical problems
- Monitored thousands of ATM's using between 1-3 monitors and 10-15 screens
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
Education
High School Diploma -
Hampton High School
Allison Park, PA05.1981
Electronics Technology
Pittsburgh Technical College
Oakdale, PA2006
Skills
- Hand and Power Tool Operation
- Mechanical Repair
- Mechanical aptitude
- Understanding schematics
- Troubleshooting strength
- Construction Drawing Interpretation
- General Carpentry
- Installation and Repair
Timeline
Pharmacy Technician
CVS Caremark Mail Services Pharmacy
11.2021 - Current
Security Guard
Amberson Towers Condominiums
12.2015 - 11.2021
Office Manager
Compassionate Care Hospice
03.2012 - 10.2013
Assembler
Medrad
02.2007 - 04.2009
Certified, fax technician
Document Solutions- Xerox Agent
01.2003 - 02.2007
Customer Service Specialist
Mellon Bank, Nationwide ATM Tech
09.2000 - 01.2003
High School Diploma -
Hampton High School
Electronics Technology
Pittsburgh Technical College
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