Nancy Jackson
Jacksonville
Summary
Dedicated behavioral health professional with more than 10 years of experience in referral coordination, patient support, crisis evaluation, and care management. Proven ability to collaborate with multidisciplinary teams, guide individuals through treatment pathways, ensure timely linkages to services, and maintain high standards of documentation and communication.
Overview
15
15
years of professional experience
Work History
Evaluator
Mental Health Resource Center
Jacksonville
08.2022 - Current
- Conduct emergency mental health screenings and triage assessments using DSM-5 and Baker Act criteria.
- Coordinate next steps for treatment and communicate recommendations effectively.
- Gather collateral information to ensure comprehensive assessments.
- Reduce barriers by educating individuals on the referral process and treatment expectations.
- Maintain accurate documentation in the electronic health record.
Clinical Case Manager
Beaches Recovery Services
Jacksonville Beach
08.2021 - Current
- Facilitate clinical intakes, verify documentation, and process referrals.
- Develop individualized treatment plans based on client needs and presenting concerns.
- Serve as a primary point of contact for clients, offering continuous support.
- Collaborate with legal, medical, and community partners to advocate for clients.
- Coordinate aftercare planning and discharge support.
Targeted Case Manager / Service Coordinator
Child Guidance Center
Jacksonville
04.2020 - 07.2021
- Link children and families to therapeutic, psychiatric, and community-based services.
- Conduct home and community visits to assess needs and address barriers.
- Educate caregivers on treatment strategies and service expectations.
- Collaborate with schools, medical providers, and agencies to coordinate care.
- Document service delivery and updates in the EHR.
Targeted Case Manager
Mental Health Systems, Inc.
San Bernardino
07.2018 - 06.2019
- Provide rehabilitative case management services to adults with SMI and co-occurring disorders.
- Conduct assessments of symptoms, functioning, and treatment adherence.
- Coordinate referrals to psychiatric, medical, and housing services.
- Collaborate with clinicians and support teams for integrated care.
Case Manager
Anka Behavioral Health
Hemet
07.2012 - 06.2017
- Coordinate care plans addressing mental health, substance use, and housing needs.
- Facilitate linkages to psychiatric care, housing programs, and community resources.
- Conduct risk assessments and monitor symptom changes.
- Collaborate with law enforcement and hospitals for crisis support.
Family-Based Clinical Case Manager
IICAPS
Philadelphia
11.2010 - 04.2012
- Provide intensive in-home support for youth with complex psychiatric needs.
- Facilitate psychoeducation, conflict mediation, and crisis interventions.
- Develop treatment plans with families and interdisciplinary teams.
- Document clinical findings and progress.
Education
Bachelor of Science - Human Services
Springfield College
Springfield MASkills
- Referral management and coordination
- Patient navigation and education
- Clinical assessment and risk evaluation
- Care plan development
- Crisis de-escalation
- Multidisciplinary communication
- Documentation and EHR proficiency
- Cultural sensitivity
- Independent and team collaboration
Timeline
Evaluator
Mental Health Resource Center
08.2022 - Current
Clinical Case Manager
Beaches Recovery Services
08.2021 - Current
Targeted Case Manager / Service Coordinator
Child Guidance Center
04.2020 - 07.2021
Targeted Case Manager
Mental Health Systems, Inc.
07.2018 - 06.2019
Case Manager
Anka Behavioral Health
07.2012 - 06.2017
Family-Based Clinical Case Manager
IICAPS
11.2010 - 04.2012
Bachelor of Science - Human Services
Springfield College