NANCY J. ANDERSEN
Shoreview,MN
Summary
Detail-oriented and highly organized administrative professional with extensive experience in healthcare and home care environments. Demonstrates exceptional data entry, billing support, and payroll assistance skills, with a proven ability to manage client paperwork, process employee time cards, and provide outstanding customer service to clients and staff from diverse backgrounds. Proficient in Microsoft Excel and other office software, with a strong aptitude for learning new computer tools and processes. Recognized for professionalism, positive attitude, and meticulous attention to detail in all office-related duties.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Receptionist/Customer Service
Pediatric Home Service
08.2023 - 2025
- Managed front desk activities, including operating a multi-line phone system of over 400 calls per day as well as greeting and assisting visiting clients, potential clients, and employees.
- Performed data entry and maintained databases to manage inventory and client records using Microsoft Excel.
- Assisted with administrative tasks such as opening and distributing mail, forwarding calls and messages, and updating on-call schedules.
- Processed and archived incoming invoices for payment, supporting billing operations.
- Coordinated with staff to ensure timely communication and service delivery to clients.
- Maintained a clean and welcoming lobby environment for all visitors.
Customer Service Representative
Allina Health | Kelly Temp Services (Allina Health)
02.2023 - 06.2023
- Provided phone assistance and routed medical messages to appropriate healthcare providers, ensuring timely and accurate communication.
- Updated insurance information and forwarded billing concerns to the appropriate department.
- Supported coordination of patient care by addressing inquiries and concerns, contributing to improved patient satisfaction.
Customer Service Representative
Kowalski's-Cub Foods
06.2020 - 09.2022
- Managed cash and credit card transactions with accuracy and integrity.
- Supported management in implementing customer service initiatives to enhance satisfaction and retention.
Research Citation Analyst
Bio-Techne
02.2018 - 03.2019
- Conducted literature reviews and entered research data into databases, ensuring accuracy and completeness.
- Initiated a database for quantifying citations recorded.
Technical Supervisor
Pharmasan Laboratories
04.2016 - 01.2018
- Oversaw quality control and assurance processes, ensuring compliance with regulations.
- Coordinated with external agencies during inspections and audits.
Research Scientist
New York State Department of Health
12.1993 - 08.2014
- Organized and updated records to ensure accuracy and completeness.
- Developed and maintained databases for laboratory information, utilizing Microsoft Access for data entry and record management.
- Authored and updated Standard Operating Procedures.
Education
Bachelor of Arts - Biology, Chemistry
State University of New York at Potsdam
01.1993
Skills
- High-quality customer service: adept at answering inquiries, addressing concerns, and maintaining positive relationships with clients, patients, and staff
- Accurate data entry and record-keeping, including client paperwork, billing, and payroll-related tasks
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Access) and Google Docs
- Fast and accurate typing skills (40 WPM)
- Experience with multi-line phone systems and fielding calls from clients and employees
- Comfortable learning and navigating new computer tools and processes
- Experienced in working with clients of various cultural backgrounds
- Strong organization, communication, and time management skills
- Microsoft Office Suite (Excel, Word, Access, PowerPoint, Publisher)
- EPIC and EMR systems (Brightree)
- Fast and accurate typing (40 WPM)
- Verbal and written communication
- Data entry
- Telephone skills
- Time management
- Organization skills
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- File management
- Office administration
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Documentation and reporting
- Typing speed
- Tech-Savvy
Certification
- Professionalism in Allied Health
- , Coursera (MedCerts) - December 2025
Timeline
Receptionist/Customer Service
Pediatric Home Service
08.2023 - 2025
Customer Service Representative
Allina Health | Kelly Temp Services (Allina Health)
02.2023 - 06.2023
Customer Service Representative
Kowalski's-Cub Foods
06.2020 - 09.2022
Research Citation Analyst
Bio-Techne
02.2018 - 03.2019
Technical Supervisor
Pharmasan Laboratories
04.2016 - 01.2018
Research Scientist
New York State Department of Health
12.1993 - 08.2014
Bachelor of Arts - Biology, Chemistry
State University of New York at Potsdam
EXPERTISE
- Medical records management
- Phone etiquette and multi-line systems
- Microsoft Office programs (Excel, Word, Access, PowerPoint, Publisher)
- Data entry and database management
- Appointment scheduling
- HIPAA training
- Communication skills
- Medical terminology