Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nancy-Jean Hein

Nancy-Jean Hein

Hellertown,PA

Summary

Proven track record in enhancing kitchen efficiency and sanitation at Saucon Valley School District, demonstrating expertise in sanitation practices and a dedicated work ethic. Skilled in food safety measures and continuous improvement, contributing to a significant reduction in kitchen accidents. Excelled in inventory oversight and team training, ensuring high standards of food quality and workplace safety.

Overview

29
29
years of professional experience

Work History

General Kitchen Worker

Saucon Valley School District
04.2005 - Current
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Plated and presented food following chef requirements.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Learned other teammates' work tasks to train as backup.
  • Followed recipes and chef instructions to prepare food correctly.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Transported food items from storage areas to kitchen for prepping.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Stocked and rotated food items according to expiration dates.
  • Maintained high personal grooming standards and uniform presentation.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Cleaned and maintained work areas, equipment and utensils.
  • Lifted and carried heavy materials.
  • Followed food safety practices and sanitation guidelines.
  • Trained new staff on food preparation and safety procedures.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Assisted in setting up and breaking down kitchen stations.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Pharmacy Technician

Youngs Pharmacy
03.1999 - 04.2005
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted, measured and compounded medications following standard procedures.
  • Counted and labeled prescriptions with correct item and quantity.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Cashier

Kings IGA
04.1995 - 03.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.

Education

Diploma -

Parkland High School
Allentown, PA

Skills

  • Sanitation Practices
  • Cooking techniques
  • Portion Control
  • Menu Planning
  • Workstation Maintenance
  • Safety awareness
  • Basic Recordkeeping
  • Food Preparation
  • Food Quality Standards
  • Pantry restocking
  • Kitchen Organization
  • Inventory Oversight
  • Surface cleaning
  • Supply Restocking
  • Stock Rotation
  • Equipment Cleaning
  • Commercial Dishwashers
  • Trash Removal and Recycling
  • Dishwashing
  • Dedicated Work Ethic
  • Waste Reduction
  • Health Code Compliance
  • Cleaning and sanitation
  • Stock management
  • Food safety knowledge
  • Food Delivery
  • Continuous Improvement
  • Cleaning proficiency
  • Kitchen Cleaning and Maintenance
  • Safe Chemical Handling
  • Heavy Lifting
  • Sanitation and Sterilization Procedures
  • Food safety understanding
  • Punctual and Reliable
  • Order Accuracy
  • Trash Collection
  • Food presentation
  • Fire Prevention and Safety
  • Food Storage
  • Temperature Monitoring
  • Kitchen Operations
  • Food safety measures
  • Workplace Health and Safety

Timeline

General Kitchen Worker

Saucon Valley School District
04.2005 - Current

Pharmacy Technician

Youngs Pharmacy
03.1999 - 04.2005

Cashier

Kings IGA
04.1995 - 03.1999

Diploma -

Parkland High School

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Nancy-Jean Hein