Nancy Jinadu

• Participated in evaluations of application version updates, revisions and upgrades; recommends priorities and facilitates and supports system
  installation through implementation cycle.
• Setup New users and assign them to appropriate access/group in Nextgen File maintenance, AD Manager, Nextgen DEMO and PROD.
• Monitored Clinical applications ticket queue in service desk to resolve issues like:

-resetting user's passwords in AD manager then update in Nexgen RD WEB

-assigning users to appropriate group in System administration

-merging duplicate patient's chart in Nextgen PM and assigning to BBP to complete process after business hours

-creating CHANGE request using Document Builder in Nextgen EHR and completing process step by step

-updating immunizations in Nextgen PM Order Module,

-Mapping user's computers to correct printers

-setup user's preferences

-Mapping providers to external interface to allow them put in Lab orders to Quest Diagnostics and LabCorp

-assigning providers to PAQs and much more.

• Managed over 50 Nextgen user's calls to GPHA IS service desk, remote into User's computer using solar winds to resolve issues or assign to appropriate group.
• Escalated complex and/or high priority problems to the Nextgen by opening tickets in success community and follow up with assigned ticket owner to make sure issues are resolved in timely manner.
• Ran daily, weekly and quarterly reports using different software and applications like Avatar, Microsoft SQL Server, FileZilla, Cleopatra, Crystal Reports etc.
• Updated predefined SQL Script to edit, update or delete data in Nextgen.
• Ensured adequate support for all clinical applications and coordinates with other appropriate teams.
• Reactivated deactivated Nextgen user account due to long period of inactivity or too many incorrect login attempts.
• Identified customer functional requirements and translates functional requirements into system design, ensuring that systems deliver desired capabilities to meet needs of users.
• Participated in developing project plan with timelines, milestones, roles and responsibilities, communication plan, based on priorities and resource requirements.
• Participated in developing conversion/migration requirements and life cycle plans including designing, configuring, testing, debugging, implementing and documenting phases.
• Ensured that releases are properly tested and quality assured prior to moving to production.
• Developed detailed Unit Test plans, executes tests to verify configuration satisfies design requirements, and updates configuration based on results.
• Participated in developing and documenting Integration Test and User Acceptance Test plans based on functional specifications.
• Worked with clinical representatives after conclusion of projects to measure results of initiatives.
• Worked with representatives of GPHA divisions, contributes to identifying and prioritizing of reports needs from EMR, PM and other clinical systems.
• Developed, ran and disseminated clinical quality report, UDS reports, and other reports to meet GPHA divisions' requests.
• Revised as necessary existing PM, EHR and other business system reports, with record of report design documentation.
  

• Supported Nurses and Physicians in cerner workflows.
• Showed physicians how to create macro, pre-completed notes and how to enter free text in power note
• Helped clinician how to utilize E-prescribing to route medication to pharmacy
• Provided nurses with step by step process of ordering medication, labs and procedures.

• Supported different Epic applications depending on client's needs.
• Ensured all team members are at their designated locations and assigned to areas that needed most support.
• Reported back to project managers on all client needs and concerns.
• Put in tickets with command center/IT and followed up to make sure issues are resolved in timely manner.

• Helped physicians in medication reconciliation and order entry.
• Assisted nurses in releasing signed and held orders, administering meds through the MAR and documenting in flowsheet .
• Supported physicians and nurses in documentation and navigation. Also assisted them in using smart tools (smart phrases, smart links and smart
  list), acknowledging orders, and inbasket.
• Created preference list and favorites for physicians; ensuring orders are entered in the right navigator and right order sets.

• Provided support to clinicians on hyperspace functionalities using Chart Review, ED Trackboard, Map and Manager.
• Showed Nurses how to document medication using MAR.
• Showed nurses how to modify Medications & Orders in power order composure.
• Assisted Physicians with Medication Reconciliation for Admission, Transfer and Discharge Orders

• Helped physicians in medication reconciliation and order entry.
• Supported physicians and nurses in documentation and navigation.
• Created preference list and favorites for physicians; ensuring orders are entered in right navigator and right order sets.
• Helped in personalization of epic to aide in better understanding, time management and workflow progression.

• Supported Technologist on how to start and stop exams and place ancillary orders
• Supported in documenting the results of imaging studies in radiant reading
• Assisted in tracking internal and external film movements throughout the organization
• Provided support in identifying how film stations are being used.

• Trained contact Agent I&II on how to navigate Cerner revenue cycle, PM Office and
  Powerchart.
• Showed users how to make patient's appointment in PM office/Revenue Cycle and send
  messages to providers via Powerchart.
• Took hospital calls, Community and patient calls to address concerns/problems and
  transferred calls to appropriate departments for all Lifebridgehealth entities.
• Maintained patient's satisfaction with forward-thinking strategies focused on addressing
  customer needs and resolving concerns.
• Answered over hundred calls per shift to meet fast-paced call center demands.

• Maintained, updated and fixed system configuration for Epic EMR system. Educated providers and other End-users on Epic Clindoc, ASAP, Orders, Cadence and Ambulatory applications.
• Provided helpdesk support by monitoring and responding to incoming tickets to address support needs.
• Gathered requirements about how end-users want EPIC EHR system to be set up, do demos, complete build, and then test system to make sure everything functions correctly leading up to Cerner go-live.
• Provided phone, in-person and/or remote support to End-users to resolve any EPIC related issues.
• Helped troubleshoot issues from end users and make adjustments to configurations. Executed and created Project Plan for Grace Medical Center (FKA Bon Secours Hospital) transition from Epic EMR system to Cerner by providing required management and
  leadership skills needed to bring successful implementation roll outs from Cerner Project Kick-off to Go-Live by prioritizing tasks, identifying user's pre training login issues and ensuring providers are scheduled and trained.
• Reviewed and coordinates with IS Mid-Atlantic team to ensure communication of any
  changes to physician's documentations.

• Analyzed medical records to ensure record completion and data integrity of patient chart .
• Retrieved medical records for regulatory purposes. Updated and corrected electronic medical record and legacy platforms regulatory.
• Migrated key patient information of up to 140,000 unique patient records from legacy EHR, Med informatics, to new Epic system, starting with patients that were scheduled in October 2019.
• Converted allergies, medications, and active problem list to update patient data in EPIC.

• Educated Cerner EHR system End-users on putting in correct charge codes to avoid missed charges and billing errors.
• Assisted with Cerner database upgrades and migrations by performing user accepted testing.
• Collected, reviewed and analyzed data from diverse departments for end-user's needs.
• Called in tickets for any Cerner workflow issues. Supported End-users through Cerner workflow and system upgrades.
  

• Worked directly with front desk to assist them in scheduling and registration including collecting of copays.
• Educated front desk users complete registration process for new patient, dependent patient, Medicare patient and patient with workers compensation
  claim.
• Trained users on how to find patient missing registration items in work queue, and how to change guarantors and coverage.
• Encouraged nurses to use Epic dating conversions and other shortcuts to make their processes faster.