Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Johnson

American Fork,UT

Summary

Adept at managing patient confidentiality and enhancing customer relationships, my tenure at Intermountain Healthcare showcased my ability to streamline operations while ensuring HIPAA compliance. Skilled in insurance verification and characterized by empathy, I significantly improved patient satisfaction through effective communication and meticulous attention to detail.

Overview

2025
2025
years of professional experience

Work History

Patient Services Representative

Intermountain Healthcare
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Took copayments and compiled daily financial records.
  • Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
  • Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.

Sales Associate

Chicos Outlet
04.2021 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

State Cosmetology Licensing -

Evan’s Cosmetology
Provo, UT

Weber State University
Ogden, UT

Skills

  • Insurance verification
  • Patient registration
  • Appointment scheduling
  • Patient confidentiality
  • HIPAA compliance
  • Customer service
  • Medical terminology
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Customer follow-up
  • Verbal and written communication
  • Money handling
  • Patient check-in
  • Registration and admissions
  • Electronic health records
  • Phone and email etiquette
  • Relationship building
  • Data entry
  • Policy understanding
  • Payment processing
  • Information collection
  • Registration management
  • Patient documentation
  • Scheduling appointments
  • Communicating to patients and families
  • Building rapport and credibility
  • Caring and empathetic
  • Punctual and hardworking
  • Registration and scheduling
  • Multi-line telephone systems
  • Data collection
  • Patient confidentiality and data security

Timeline

Sales Associate

Chicos Outlet
04.2021 - 01.2025

Patient Services Representative

Intermountain Healthcare

State Cosmetology Licensing -

Evan’s Cosmetology

Weber State University

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Nancy Johnson