Nancy Jones Hughes
Summary
Dynamic organizational leader with a proven track record in supervisory and team-building excellence. Expertise in implementing effective customer service strategies and fostering employee engagement. Recognized for driving positive change through targeted training and morale-boosting initiatives, resulting in enhanced performance and productivity. Seeks to leverage leadership skills to contribute to an organization focused on growth and innovation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pedorthist Assistant/Retail Sales Associate
Sole Dimensions
WAKE FOREST
04.2023 - Current
- Provided custom orthotics and footwear to patients with lower limb dysfunction.
- Educated patients on proper use of foot orthoses or other devices prescribed to them.
- Examined, interviewed and measured patients to determine appliance needs and identify factors affecting fit.
- Exceeded customer satisfaction by finding creative solutions to problems.
Placement Specialist
Girl Scouts
Raleigh
04.2023 - Current
- Reported regularly on program progress using data-driven metrics, such as placement rate.
- Participated in local open house and recruitment events for prospective Girl Scout placement.
- Created and maintained positive relationships with parents, guardians, and troop leaders.
- Advertised and promoted open houses using social media and digital marketing procedures.
- Acted as a brand ambassador, promoting Girl Scouts values and culture to potential candidates.
Support Services Specialist
Farm Bureau Insurance
Wake Forest
11.2020 - 01.2022
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with filing and tracking of insurance claims, ensuring timely resolution.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Processed insurance policy changes and updates accurately and efficiently.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
Department Manager
Lowe's Home Centers, LLC
Chester
10.2008 - 07.2015
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Initiated and managed projects aimed at operational improvements and efficiency gains.
- Managed daily operations, ensuring efficient workflow and productivity.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Followed safety protocols and company processes and procedures.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Lead and manage a team of 4 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Education
Project Management
Coursera
01-2024
Some College (No Degree) - Business Administration and Management
SUNY Orange
Suffern, NYBergen Community College
Paramus, NJSkills
- Footwear recommendation
- Orthopedic footwear fitting
- Interprofessional collaboration
Certification
- Real Estate Brokers License
- Project Management Certification
Affiliations
- Raleigh-Collie Club founder
- Almost Home Dog Rescue volunteer
- Boy Scouts of America volunteer
- Photography
Accomplishments
- At Sole Dimensions I have recruited and brought on board 3 sales associates as well as being the photographer for newsletter/internet promotions.
- Consistently received customer care awards at Lowe's Home Improvement.
- Helped with a fundraiser for MDA that raised enough money to send two children to summer camp.
References
References available upon request.
Timeline
Pedorthist Assistant/Retail Sales Associate
Sole Dimensions
04.2023 - Current
Placement Specialist
Girl Scouts
04.2023 - Current
Support Services Specialist
Farm Bureau Insurance
11.2020 - 01.2022
Department Manager
Lowe's Home Centers, LLC
10.2008 - 07.2015
Project Management
Coursera
Some College (No Degree) - Business Administration and Management
SUNY Orange
Bergen Community College
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