Nancy Joseph
Honolulu,HI
Summary
Marketing professional with proven track record in customer service and marketing roles. Known for efficiently handling customer inquiries and providing effective solutions, driving customer loyalty. Recognized for collaborative teamwork and adaptability, ensuring goals are met in dynamic environments. Proficient in marketing strategies and customer relationship management.
Overview
16
16
years of professional experience
Work History
Market Development Manager
BDS Connected Solutions LLC
08.2019 - 12.2024
- Delivered virtual and onsite training to store associates, enhancing product knowledge and sales performance
- Diagnosed and resolved technical issues with display models, ensuring operational readiness and optimal customer experience
- Developed growth strategies, overseeing a virtual call list for 400+ stores while conducting regular in-person visits
- Created targeted email marketing campaigns to drive awareness, manage initiatives, and foster retail partnerships
- Audited and optimized product displays, maintaining brand standards with accurate pricing and signage
- Consistently exceeded KPIs by providing actionable feedback, identifying opportunities, and executing strategies
Customer Service/Fraud Specialist
REVOLVE
10.2010 - 01.2018
- Assisted customers through email, phone, and chat with order inquiries, account management, and technical issues
- Conducted secure and confidential correspondence for fraud mitigation and provided timely resolutions
- Managed retail shipment systems to ensure accurate tracking and efficient delivery processes
Marketing Representative
Image Quest Chase Visa Disneyland Resort
10.2008 - 09.2010
- Promoted Chase Disney VISA products, delivering exceptional customer service to a diverse clientele
- Maintained compliance with confidentiality and operational protocols within a high-profile environment
Education
Liberal Studies
Cal State University Fullerton
Fullerton, CASkills
- Remote Work Expertise
- Customer Engagement
- MS office suite
- eCommerce expert
- Problem-solving
- Multitasking
- Reliability
- Adaptability
- Verbal and written communication
- Effective communication
- CRM software proficiency
- Advanced typing speed
Accomplishments
- Surpassed monthly sales targets for four consecutive years as a Market Development Manager.
- Managed a virtual call list for 400+ stores.
- Streamlined training processes, improving team efficiency and product sell-through rates.
- Successfully balanced remote and onsite responsibilities, ensuring consistent results across multiple markets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Community Service
- The Salvation Army Kroc Center Hawaii, Collaborated with event organizers to ensure seamless execution and participant engagement during the Global Leadership Summit.
- Senior Residence of Kapolei, HI, Organized and facilitated events to uplift residents post-pandemic, fostering positive morale and engagement.
Timeline
Market Development Manager
BDS Connected Solutions LLC
08.2019 - 12.2024
Customer Service/Fraud Specialist
REVOLVE
10.2010 - 01.2018
Marketing Representative
Image Quest Chase Visa Disneyland Resort
10.2008 - 09.2010
Liberal Studies
Cal State University Fullerton
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