NANCY JOVEL

As a Dental Treatment coordinator, I guide patients through their care by clearly explaining treatment plans, verifying insurance, and presenting financial options. While also managing front desk duties such as scheduling, answering phones, and handling check-ins and check-outs. I am dedicated to creating a professional, organize, and welcoming environment that supports both patients satisfaction and office efficiency.

I kept track of pending authorizations to clear up any discrepancies and help avoid revenue loss. I worked to maintain good customer service by building positive relationships with clients. I also followed up on things like denials, late payments, and special cases to make sure everything was handled properly. making sure all insurance was verified and correct. I handled all things insurance while also doing all the front desk duties.

As a Dental Insurance and Support Specialist, I provided administrative and insurance-related support to ensure smooth and efficient operations within a dental office setting. My role involved verifying patient insurance coverage, processing claims, and following up on unpaid or denied claims. I communicated regularly with insurance providers and patients to clarify benefits, explain coverage details, and resolve billing or authorization issues.

As a Front Desk Manager and Insurance Plan Coordinator, I was responsible for overseeing the daily operations of the front office while managing all aspects of dental insurance coordination. My role required balancing administrative leadership with hands-on support in patient service, scheduling, and insurance processing. I served as the first point of contact for patients, ensuring a welcoming and efficient front-desk experience. At the same time, I coordinated insurance verifications, pre-authorizations, claims submissions, and follow-ups to support both patients and providers in maximizing benefits and streamlining billing processes.

As a Dental Insurance Coordinator, I was responsible for managing all aspects of dental insurance processing to support smooth financial operations and ensure patients received the maximum benefit from their plans. My role included verifying insurance coverage, preparing treatment estimates, submitting claims, and following up on unpaid or denied claims.

As a Dental Front Desk Receptionist, I served as the first point of contact for patients, providing a welcoming and professional environment while managing front office operations. My responsibilities included scheduling appointments, verifying insurance, handling patient intake, and supporting the administrative flow of the dental office. This role required strong communication, organizational skills, and attention to detail to ensure a smooth and positive experience for both patients and staff.