Overview
Work History
Education
Skills
Timeline
Generic

Nancy Juarez

Salem,OR

Overview

13
13
years of professional experience

Work History

Bilingual Front Desk Receptionist

Medical Center Eye Clinic
Salem, Oregon
09.2023 - Current
  • Customer service.
  • Greeting patients.
  • Collect on delinquent accounts.
  • Set up payment arrangements.
  • Review documents for accuracy.
  • Adjust and correct errors to reflect on accounts.
  • Update patients information by collecting information.
  • Enter and maintain accurate account notes.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Processed payments from customers using a variety of payment methods including credit cards, debit cards, checks and money orders.
  • Check-in & check out patient.
  • Verify insurance information.
  • Interpreter for doctors as needed.
  • Schedule appointments.
  • Reschedule appointment.
  • Cancel appointments.
  • Follow HIPAA guidelines.

Receptionist

Law Offices Of Michael Dye
Salem, OR
04.2019 - 07.2021
  • Greeting clients and visitors.
  • Answered general inquiries.
  • Collecting on delinquent accounts.
  • Set up payment arrangements.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Responded to customer inquiries via phone, email, and in person.
  • Update clients information by collecting information.
  • Enter and maintain accurate account notes.
  • Processing credit card and debit card payments.
  • Maintained and organized email inbox.
  • Answering and routing incoming calls on a multi-phone line.
  • Responsible for delivering routine and urgent messages to attorneys and paralegals.
  • Assisted with the review of business documents.
  • Follow HIPPA guidelines.
  • Responsible for filing and maintaining copies of legal records.
  • Scheduling appointments.
  • Receiving and Processing incoming mail.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Scheduled appointments for clients, customers, and other visitors.

Eligibility Specialist

Cover Oregon
Salem, OR
09.2017 - 04.2019
  • Delivered services consistent with agency mission, values, and goals.
  • Abided by policies and state and federal regulations. Processed, reviewed, and verified eligibility applications.
  • Responded to participant inquiries received via phone, written or electronic correspondence.
  • Answered a high volume of calls and aid participants in an inbound, fast-paced customer service call center.
  • Provided referrals to community agencies for assistance with other services.
  • Provided guidance on how to apply for benefits and answered questions related to the process.

Technical Customer Support Specialist

Nike Call Center/Convergys
Salem, OR
03.2015 - 09.2017
  • Took inbound/outbound calls.
  • Processed merchandise returns, credit issuance, tracking, delivery and invoicing via phone, internet, email, and fax.
  • Negotiated with suppliers to expedite product shipment and backorders.
  • Proficiently responded to customer questions pertaining to orders, product availability, backorders, price, products and services.
  • Abided procedures, rules and policy.
  • Researched complex issues regarding delivery follow-up, order tracking. Assisted customers in navigating the company website and placing orders online.
  • Initiated investigation of order entry errors, damaged product, and return discrepancies.
  • Partnered with other departmental teams to ensure corrections were processed accurately and timely.
  • Provided guidance on how to apply for benefits and answered questions related to the process.

Mortgage Collections Call Center

IBM/Seterus
Salem, OR
08.2011 - 08.2012
  • Collection of delinquent mortgage loan payments.
  • Negotiated and assisted customer debt plans.
  • Set up of payment arrangements.
  • Followed up on arranged payment plans when needed.
  • Provide technical guidance to multiple, complex online systems.
  • Analyze policy holder account and financial records to negotiate repayment terms.
  • Initiate appropriate collection action
  • Complied and interpreted State and Federal laws.
  • Abided with rules, policies and company procedures.
  • Inbound and Outbound customer service calls.
  • Processed credit card and debit card payments.

Education

GED -

Chemeketa Community College
Salem, OR
06-2023

Skills

  • Customer Assistance
  • Call Center
  • Collections
  • Program Eligibility
  • Effective Communication
  • Problem-solving
  • Program Coordination
  • Fluent Spanish and English
  • Microsoft Proficient
  • Decision Making
  • Meeting Deadlines
  • Internal and External Relations
  • Time Management Organization
  • Follow HIPAA Guidelines,Policies, Rules, Benefits and Procedures Interpretation

Timeline

Bilingual Front Desk Receptionist

Medical Center Eye Clinic
09.2023 - Current

Receptionist

Law Offices Of Michael Dye
04.2019 - 07.2021

Eligibility Specialist

Cover Oregon
09.2017 - 04.2019

Technical Customer Support Specialist

Nike Call Center/Convergys
03.2015 - 09.2017

Mortgage Collections Call Center

IBM/Seterus
08.2011 - 08.2012

GED -

Chemeketa Community College

Similar Profiles

CREATE PROFILE
Nancy Juarez