Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Jules

Staten Island,NY

Summary

Proven track record in enhancing guest experiences and streamlining operations, notably at The Jane Hotel. Expert in leveraging customer service and problem-solving skills to resolve issues efficiently, resulting in increased guest satisfaction and return visits. Managed teams to achieve higher service standards, demonstrating exceptional leadership and cash handling abilities.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

The Jane Hotel
12.2022 - 08.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Waitress Supervisor

Applebee's
05.2020 - 10.2022
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Education

Medgar Evers College of The City University of New York
Brooklyn, NY

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling

Timeline

Front Desk Agent

The Jane Hotel
12.2022 - 08.2024

Waitress Supervisor

Applebee's
05.2020 - 10.2022

Medgar Evers College of The City University of New York

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Nancy Jules