Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Kahaleuahi

‘Aiea,HI

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

32
32
years of professional experience

Work History

Assistant Food & Beverage Director

Hana Maui Resort
Hana, HI
11.1991 - 01.2024
  • Monitored daily operations of the restaurant, bar and banquet facilities.
  • Collaborated with chefs to create innovative dishes for the menu.
  • Monitored ordering of supplies from vendors.
  • Managed customer complaints in a professional manner.
  • Created detailed reports regarding staff performance, budgeting.
  • Performed financial analysis to ensure profitability goals were met.
  • Organized special events such as banquets, weddings and private parties.
  • Resolved customer complaints promptly and professionally while upholding company policies.
  • Maintained an accurate record of customer orders.
  • Analyzed customer feedback surveys to improve service.
  • Designed cost effective meal plans for large groups.
  • Established quality control standards for all food products.
  • Coordinated staffing schedules according to business needs.
  • Ensured proper inventory management of all food and beverage items.
  • Assisted in developing food and beverage menus.
  • Ensured compliance with health department regulations.
  • Developed marketing strategies to promote food and beverage services.
  • Conducted regular performance reviews with staff members.
  • Provided guidance and direction to staff members on proper service techniques.
  • Supervised training programs for new employees.
  • Planned menus for conferences, meetings and other functions.
  • Produced detailed documentation to outline potential worker issues.
  • Collaborated with server trainees to promptly resolve potential customer concerns.
  • Improved presentation and sales approaches to increase revenue.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Assisted staff by serving food and beverages or bussing tables.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Trained new employees to perform duties.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Hana High School
Hana, Maui
08-1992

Skills

  • Beverage knowledge
  • Bar Management
  • Cost Control
  • Menu development
  • Food presentation
  • Waste Reduction
  • Wine pairing
  • Sanitation Standards
  • Staff Leadership
  • Staff Supervision
  • Vendor Negotiations
  • Inventory Management
  • Cost Reduction

Timeline

Assistant Food & Beverage Director

Hana Maui Resort
11.1991 - 01.2024

High School Diploma -

Hana High School

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Nancy Kahaleuahi