Nancy Kelley
Lake Elsinore ,CA
Summary
Accomplished U.S. Passport Clerk and Receptionist Manager at USPS and Simply Flawless Hair Salon And Spa, respectively, I excel in streamlining application processes and enhancing customer satisfaction. With expertise in document verification and empathy, I significantly improved turnaround times and team productivity, demonstrating exceptional attention to detail and collaboration skills.
Passport professional with track record of efficiently managing application processes and ensuring compliance with regulations. Known for reliability and adaptability in fast-paced environments, consistently delivering accurate and timely results. Strong focus on teamwork, customer service, and attention to detail.
Developed exceptional customer service and administrative skills in fast-paced, detail-oriented environment. Managed sensitive documentation and ensured accuracy while maintaining confidentiality. Seeking to transition into new field where these skills can contribute to team success.
Overview
27
27
years of professional experience
Work History
U.S PASSPORT CLERK
United States Postal Service, USPS
07.1998 - Current
- Streamlined passport application procedures for improved turnaround times and reduced wait period for applicants.
- Prepared comprehensive reports on daily work progress, contributing towards effective performance evaluation at the end of each month.
- Conducted thorough background checks to verify applicant identity and prevent fraudulent activities.
- Enhanced customer satisfaction by efficiently processing passport applications and addressing inquiries.
- Reduced processing delays by quickly identifying incomplete or incorrect applications and communicating issues to applicants effectively.
- Provided exceptional customer service, guiding applicants through the application process and addressing concerns promptly.
- Expedited emergency passports, ensuring timely processing and delivery to customers in urgent situations.
Receptionist Manager
Simply Flawless Hair Salon And Spa
05.2015 - 11.2019
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Collaborated with the marketing team in creating promotional materials for reception areas, effectively promoting company services and offerings.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
- Strengthened relationships with vendors by negotiating contracts for office services at competitive rates while maintaining high quality standards.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
San Dimas High School
San Dimas, CA06.1988
Skills
- Empathy and patience
- Application processing
- Document verification
- Policy adherence
- Background checks
- Regulation compliance
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Telephone and email etiquette
- Billing processing
- Documentation and recordkeeping
- Payroll processing
- Scheduling coordination
- Document scanning
- Mail handling
- Bookkeeping
- Database management
- Multi-line phone systems
Timeline
Receptionist Manager
Simply Flawless Hair Salon And Spa
05.2015 - 11.2019
U.S PASSPORT CLERK
United States Postal Service, USPS
07.1998 - Current
San Dimas High School
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