Personable, highly-motivated, hardworking employee with customer service, multitasking, and time management abilities and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Texas Health Physician Group
Hickory Creek, TX
03.2022 - Current
Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Check patients in and out for appointments, verify demographic information up to date, prepare charts for new patients, ensure all necessary documentation/forms are completed, scanned identification/insurance cards
Collect co-payments, deductibles, private pay fees, or balances
Verified insurance coverage for appointments
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Communicated with patients with compassion while keeping medical information private by adhering to HIPAA requirements to safeguard patient confidentiality.
Called patients to confirm scheduled appointments and obtain additional details if necessary
Greeted and checked in patients, updating patient information in computer system.
Answered incoming calls, responding to inquiries from patients and other medical offices, and directed calls to appropriate medical or administrative staff, and take appropriate messages or document chart properly
Scheduled patient appointments, verifying accuracy of appointment times with providers.
Bartender
HD Liquid catering
Addison, TX
07.2019 - Current
Greeted customers and provided excellent customer service.
Developed good working relationships with fellow employees through effective communication.
Maintained inventory of liquor, beer, wine, and other beverage items.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Trained new bartenders on drink preparation and upselling techniques.
Adhered to state regulations regarding serving alcohol responsibly.
Checked identification cards for proof of age prior to serving alcohol beverages.
Effectively multitasked within fast-paced environment.
Made friendly conversation with customers to provide enjoyable bar experience.
Medical Receptionist
McGuinness Dermatology
Flower Mound, TX
06.2021 - 03.2022
Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Check patients in and out for appointments, verify demographic information up to date, prepare charts for new patients, ensure all necessary documentation/forms are completed, scanned identification/insurance cards
Collect co-payments, deductibles, private pay fees, or balances
Verified insurance coverage for appointments
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Communicated with patients with compassion while keeping medical information private by adhering to HIPAA requirements to safeguard patient confidentiality.
Called patients to confirm scheduled appointments and obtain additional details if necessary
Greeted and checked in patients, updating patient information in computer system.
Answered incoming calls, responding to inquiries from patients and other medical offices, and directed calls to appropriate medical or administrative staff, and take appropriate messages or document chart properly
Scheduled patient appointments, verifying accuracy of appointment times with providers.
Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Accessed third-party insurance databases to identify coverage of benefits.
National Account Coordinator
Veracity Research Company
Denton , TX
07.2019 - 06.2021
Gather material and evidence for use in hearings, lawsuits, and insurance investigations
Provide quality customer service through daily contact with our clients by developing briefs from reports and call/email the designated clients daily
Finalize invoice line in logs
Set up initial investigative action plans to clients
Accept and set up new cases from clients
Submit final reports to clients
Review day-to-day activities of the assigned case files to ensure quality and consistency in service delivery and accomplishment of goals
Ensure investigations are completed on time and within budget
Assist with Vendor Management Platform when needed
Create and edit spreadsheets to track information
Train new investigators on video software platform used for statements, interviews, and alive and well checks
Train team members on all different aspects of the team including but not limited to briefs, reports, company changes, and expectations
Update data reports daily
Complete virtual alive and well checks utilizing video platform
Review and edit investigators reports Proficiency in verbal and written communication
Assistant Manager
Sonic DriveIn
Krum, TX
06.2008 - 07.2019
Maintained inventory of supplies, equipment, and food items needed for daily operations.
Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
Ensured compliance with health and safety regulations in all areas of the kitchen.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Scheduled staff shifts, monitored attendance, and managed payroll records.
Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
Maintained knowledge of new offerings and upsold promotional items and specials.
Maintained cleanliness of work area, including floors and counters.
Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment.
Ensured that all food items were prepared according to company guidelines for quality assurance.
Provided exceptional customer service by responding to any inquiries or requests from customers quickly and efficiently.
Account Manager/Billing Specialist II/VOB Spec at Heartfirst/Texas Health Physician GroupAccount Manager/Billing Specialist II/VOB Spec at Heartfirst/Texas Health Physician Group