Summary
Overview
Work History
Education
Skills
References
References
Timeline
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Nancy Keshler

Ponder,TX

Summary

Personable, highly-motivated, hardworking employee with customer service, multitasking, and time management abilities and a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Medical Receptionist

Texas Health Physician Group
Hickory Creek, TX
03.2022 - Current
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Check patients in and out for appointments, verify demographic information up to date, prepare charts for new patients, ensure all necessary documentation/forms are completed, scanned identification/insurance cards
  • Collect co-payments, deductibles, private pay fees, or balances
  • Verified insurance coverage for appointments
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Communicated with patients with compassion while keeping medical information private by adhering to HIPAA requirements to safeguard patient confidentiality.
  • Called patients to confirm scheduled appointments and obtain additional details if necessary
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered incoming calls, responding to inquiries from patients and other medical offices, and directed calls to appropriate medical or administrative staff, and take appropriate messages or document chart properly
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.

Bartender

HD Liquid catering
Addison, TX
07.2019 - Current
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Effectively multitasked within fast-paced environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Medical Receptionist

McGuinness Dermatology
Flower Mound, TX
06.2021 - 03.2022
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Check patients in and out for appointments, verify demographic information up to date, prepare charts for new patients, ensure all necessary documentation/forms are completed, scanned identification/insurance cards
  • Collect co-payments, deductibles, private pay fees, or balances
  • Verified insurance coverage for appointments
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Communicated with patients with compassion while keeping medical information private by adhering to HIPAA requirements to safeguard patient confidentiality.
  • Called patients to confirm scheduled appointments and obtain additional details if necessary
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered incoming calls, responding to inquiries from patients and other medical offices, and directed calls to appropriate medical or administrative staff, and take appropriate messages or document chart properly
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Accessed third-party insurance databases to identify coverage of benefits.

National Account Coordinator

Veracity Research Company
Denton , TX
07.2019 - 06.2021
  • Gather material and evidence for use in hearings, lawsuits, and insurance investigations
  • Provide quality customer service through daily contact with our clients by developing briefs from reports and call/email the designated clients daily
  • Finalize invoice line in logs
  • Set up initial investigative action plans to clients
  • Accept and set up new cases from clients
  • Submit final reports to clients
  • Review day-to-day activities of the assigned case files to ensure quality and consistency in service delivery and accomplishment of goals
  • Ensure investigations are completed on time and within budget
  • Assist with Vendor Management Platform when needed
  • Create and edit spreadsheets to track information
  • Train new investigators on video software platform used for statements, interviews, and alive and well checks
  • Train team members on all different aspects of the team including but not limited to briefs, reports, company changes, and expectations
  • Update data reports daily
  • Complete virtual alive and well checks utilizing video platform
  • Review and edit investigators reports Proficiency in verbal and written communication

Assistant Manager

Sonic DriveIn
Krum, TX
06.2008 - 07.2019
  • Maintained inventory of supplies, equipment, and food items needed for daily operations.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Ensured compliance with health and safety regulations in all areas of the kitchen.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Scheduled staff shifts, monitored attendance, and managed payroll records.
  • Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
  • Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
  • Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Maintained cleanliness of work area, including floors and counters.
  • Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment.
  • Ensured that all food items were prepared according to company guidelines for quality assurance.
  • Provided exceptional customer service by responding to any inquiries or requests from customers quickly and efficiently.

Education

Bachelor of Arts - Business Management

Texas Woman's University
Denton, TX
05.2017

Skills

  • Medical Terminology
  • Insurance Verification
  • HIPAA Compliance
  • Records Management
  • Payment Collection
  • Workflow Optimization
  • Microsoft Office
  • Telephone Etiquette
  • Patient Relations
  • Proficient in EPIC
  • Office Administration
  • Workforce Management
  • Business Administration
  • Verbal and written communication
  • Staff Training and Development
  • Team Leadership
  • Time Management

References

  • Cylie Bowery, cylie@hdliquidcatering.com, (940) 465-9262
  • MISTY WALDEN, mistyishmael@texashealth.org, (940) 465-5577
  • MARQUIS ADAY, (940) 252-5840

References

References available upon request.

Timeline

Medical Receptionist

Texas Health Physician Group
03.2022 - Current

Medical Receptionist

McGuinness Dermatology
06.2021 - 03.2022

Bartender

HD Liquid catering
07.2019 - Current

National Account Coordinator

Veracity Research Company
07.2019 - 06.2021

Assistant Manager

Sonic DriveIn
06.2008 - 07.2019

Bachelor of Arts - Business Management

Texas Woman's University
Nancy Keshler