Nancy Kish

• Facilitated communication between patients and various departments and staff.
• Followed document protocols to safeguard confidentiality of patient records.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Organized patient records and database to facilitate information storage and retrieval.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Developed and maintained courteous and effective working relationships.
• Acted as first point of contact and set appointments for prospective patients.
• Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
• Handled complaints and questions, and re-directed calls to other team members.

A Family member was deep into Parkinson's and I took care of him until he passed away.

• Promoted business via social media to generate leads and maximize brand identity.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Used business software packages to maintain files and administrative records.
• Maintained up-to-date administrative records to monitor operational conditions.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Drafted invoices for completed work.
• Promoted positive customer experience through day-to-day supervision and management.

• Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Realigned production schedules to factor in changing needs.
• Conferred with managers, Patients and personnel to revise plans and achieve demanding goals.
• Answered multiline phone calls and answered questions from patients and family, providers,staff and vendors.
• Handled complaints and questions, and re-directed calls to other team members.
• Balanced employee availability, patient schedules.
• Presented excellent first impression of company at interview and recruiting events.
• Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
• Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
• Verified applicant references and employment details.
• Operated and maintained applicant tracking and candidate management systems.
• Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.