Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nancy Kittrell

Watauga,tx

Summary

Dynamic Medical Laboratory Scientist with extensive experience at Medical City North Hills, excelling in specimen handling and quality control. Proven track record of enhancing laboratory efficiency and accuracy while mentoring staff. Skilled in laboratory information systems and committed to fostering teamwork and continuous improvement in high-pressure environments.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Medical Laboratory Scientist

Medical City North Hills
05.2022 - Current
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Documented test results using computerized and manual transcription methods.
  • Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits.
  • Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
  • weekend night 12 hour shifts
  • Mentored new staff members, providing training on laboratory techniques and best practices for efficient workflow management.

Senior Technical Specialist

Beckman Coulter
09.2009 - 05.2022
  • Managed multiple projects simultaneously, ensuring each was completed on time and within customer requests.
  • Strengthened security measures, implementing robust protocols to safeguard sensitive data from potential breaches.
  • Collaborated with cross-functional teams to deliver high-quality projects within tight deadlines.
  • Developed custom middleware software solutions tailored to unique laboratory needs and requirements.
  • Conducted thorough testing and quality assurance checks before deploying new rules for use in LIS systems

Senior Customer Support Specialist

Olympus America
05.2006 - 08.2009
  • Mentored junior team members, fostering professional growth and development within the department.
  • Reduced average call handling time through effective problem-solving techniques and efficient communication skills.
  • Championed continuous improvement initiatives, resulting in more streamlined workflows and enhanced customer satisfaction levels.
  • Enhanced customer satisfaction by resolving complex technical issues and providing exceptional support.
  • Assisted laboratory customers in troubleshooting their instrument, QC and reagent issues.
  • Experience with the AU product line and LIS

Medical Technologist

North Hills Hospital
05.2005 - 05.2006
  • Weekend night shift generalist


Medical Technologist

Parkland Hospital
05.2003 - 05.2005
  • Followed laboratory protocols for specimen processing, analysis, and results reporting.
  • Contributed to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
  • Analyzed laboratory findings to check accuracy of results.

Medical Technologist

Huguley Hospital
05.2002 - 05.2003
  • Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
  • Upheld regulatory compliance by adhering to all relevant laws, guidelines, policies, and procedures related to medical laboratory practice.
  • Optimized workflow within the laboratory through thoughtful organization of workspaces and efficient allocation of resources
  • worked Night shift generalist m-f

Technical Customer Support Specialist

Abbott
05.1997 - 05.2002
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
  • Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
  • Contributed to the creation of a comprehensive knowledge base for future reference and issue resolution.
  • Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty.

Education

Masters of Information Systems Management - Information Management

Keller Graduate School of Management
Irving, TX

Bachelor of Science - Medical Technology

University of North Texas
Denton, TX

Skills

  • Specimen handling
  • Quality control
  • Urinalysis
  • Specimen processing
  • laboratory information systems
  • Experienced with Beckman DxH and Sysmex analyzers

Certification

  • MLS - Medical Laboratory Scientist (ASCP)

Timeline

Medical Laboratory Scientist

Medical City North Hills
05.2022 - Current

Senior Technical Specialist

Beckman Coulter
09.2009 - 05.2022

Senior Customer Support Specialist

Olympus America
05.2006 - 08.2009

Medical Technologist

North Hills Hospital
05.2005 - 05.2006

Medical Technologist

Parkland Hospital
05.2003 - 05.2005

Medical Technologist

Huguley Hospital
05.2002 - 05.2003

Technical Customer Support Specialist

Abbott
05.1997 - 05.2002

Masters of Information Systems Management - Information Management

Keller Graduate School of Management

Bachelor of Science - Medical Technology

University of North Texas

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Nancy Kittrell