Nancy Knecht
McHenry,IL
Summary
Adept Product Support Specialist with a proven track record at Fujifilm North America Corporation, excelling in remote and telephone application support. Recognized for exceptional customer service and technical expertise, I seamlessly blend communication skills with problem-solving abilities to enhance user satisfaction and operational efficiency.
Overview
46
46
years of professional experience
Work History
Product Support Specialist
Fujfilm North America Corporation
Hanover Park, IL
02.1998 - Current
- Answered user inquiries to resolve computer software or hardware operation problems.
- Oversaw daily performance of computer systems.
- Maintained positive working relationship with fellow staff and management.
- Provided technical support to customers via phone, email and chat.
- Created detailed documentation of customer interactions and resolutions for future reference.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained up-to-date knowledge of company products and services by attending internal trainings.
- Recognized by management for providing exceptional customer service.
Sales Support Specialist
Agfa Grahics
Brea, CA
11.1978 - 01.1998
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Trained new sales support staff on internal processes and customer service best practices.
- Collaborated with marketing teams to develop effective campaigns targeting specific audiences.
- Facilitated communication between sales, marketing, and product development teams to align strategies.
- De-escalated irate customers with communication skills and sales expertise.
- Recruited, hired and trained new hires to optimize profitability.
- Assisted in creating sales presentations and materials to effectively communicate product benefits.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Completed routine maintenance and repair.
Skills
- Remote support
- Telephone support
- Application support
Timeline
Product Support Specialist
Fujfilm North America Corporation
02.1998 - Current
Sales Support Specialist
Agfa Grahics
11.1978 - 01.1998
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