Product Support Specialist
Fujifilm Graphic Communication Division
02.1998 - 02.2025
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Assisted marketing efforts by reviewing promotional materials from a technical perspective, ensuring accuracy and clarity in messaging.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Assisted sales teams in closing deals by showcasing product functionality and addressing potential concerns during client presentations.
- Pioneered virtual webinar series on product features, significantly increasing user engagement.
- Developed and implemented preventive maintenance procedures.
