Nancy Knippen-Carreno
Gurnee,IL
Summary
To obtain a challenging position that will emphasize my ability to develop and manage an environment using my skills of organization, strong people skills, self motivated or initiative, group leader, marketing and evolvement of strong business relationships. Results-driven Volunteer Manager solid background in recruiting, training and coordinating volunteers. Accomplished in directing volunteer-staffed programs and introducing strategies to improve program functions. Success applying talent and leadership to service organizations as Volunteer Manager.
Overview
35
35
years of professional experience
Work History
Volunteer Manager, Office Administrator, Manager of Wrangler Program
Equestrian Connection, NFP
05.2015 - Current
- Responsible for general office and clerical duties, phone calls, filing, scheduling appointments, registration, billing, ordering supplies, tours of the facility and assisting with volunteering as needed
- Promoted to Volunteer & Office Coordinator in July 2020
- Coordinating & managing volunteer groups from different companies, parishes, schools, eagle scouts, girl scouts and veteran programs for day trips to volunteer their time to assist us with gardening, paining, staining, building things, etc
- Became Manager for Wrangler Program in April 2023
- While continuing in my role as Volunteer Manager and Office Administrator now responsible for managing 10 teens and adults with special needs while working with a job coach.
Account Manager
Fannie May Chocolates
10.2012 - 02.2015
- Provided support to Account Manager with general office and clerical duties, phone calls, filing and entered customer orders
- Promoted to Account Manager in 1 month
- Maintained a high level of service to customers: Manulife, John Hancock, Cleveland Clinic, Miller Cooper, Marc Realty, etc
- Developed and maintained a strong complex network of customers for a new region serving in Racine & Kenosha Counties in Wisconsin
- Increased customers by 80% in less than one year.
Customer Service Representative
Matrix Management
07.2011 - 08.2012
- Maintaining a high level of service to customers, Sears, John Deere, CNH, Grainger, Kubota, AGCO, etc
- Answering phone calls, entering customer orders, invoicing orders, scheduling truck shipments, process customer debits for return goods, entering AP/AR data, perform check runs for payables, preparing checks for signature, distribute mail, and assisting with projects as requested.
Senior Account Executive
National Home Health Services
03.2011 - 05.2011
- Responsible for developing, maintaining, and growing a network of repeat home and/or hospice care referral sources within Cook, Lake & McHenry Counties of Illinois
- Travel is 80% of my time
- Contacts include Director of Operations, Director of Nursing, Administrator, Nursing Supervisor, Social Workers, Office Managers, Physicians, Community Health Providers, Hospitals, families and patients.
Business Development Coordinator
Provena Home Care
07.2010 - 03.2011
- Responsible for developing, maintaining and growing a network of repeat home care referral sources within Kenosha, Racine & Walworth counties of Wisconsin and McHenry & Lake counties of Illinois
- Travel is 80% of my time
- Contacts include Director of Operations, Director of Nursing, Administrator, Nursing Supervisor, Social Workers, Office Managers, Physicians, Community Health Providers and Hospitals.
Assistant Coordinator
NorStates Bank
05.2009 - 05.2010
- Assists coordinator with daily office activities, helps plan single day and extended trips for members along with monthly bingo and bunco parties with different senior apartments and other NorStates Bank locations
- Registration and collection of money from members for trips and events
- Prepared reports on services rendered to the community (a client base of over 2,500 seniors).
Community Relations Manager
Home & Hospice Advantage
09.2007 - 05.2009
- Responsible for developing, maintaining, and growing a network of repeat home and/or hospice care referral sources within Racine, Kenosha & Walworth counties of Wisconsin
- Travel is 80% of my time
- Contacts include Director of Operations, Director of Nursing, Administrator, Nursing Supervisor, Social Workers, Office Managers, Physicians, Community Health Providers, Hospitals, families and patients.
Director of Marketing
Northwestern Mutual Financial
06.2007 - 09.2007
- Responsibilities include managing (2) representatives calendars, welcome referrals, cold calling, networking opportunities, event planning and maintaining good client interaction
- Also provides back up administrative support and assistance to the rest of our staff when needed.
Marketing Manager
Northwestern Mutual Financial
01.2007 - 06.2007
- Marketing Manager to Financial Advisor with 29 years of experience, which includes cold calling, scheduling client appreciation events, updating web page, birthday cards, client referrals, attending seminars, marketing classes and provide back up administrative support to rest of staff when needed.
Associate Financial Representative
Northwestern Mutual Financial
08.2002 - 01.2007
- Provide administrative support and assistance to (2) Financial Representatives
- Responsible for administrative duties such as marketing, arranging medical and paramedical examinations, contacting businesses to set up seminars, setting up and confirming appointments
- Prepare ledgers & proposals for appointments, transcribing dictation, preparing monthly reports and working closely with representative on client's investments.
Manager
Mrs. Stoller's Chocolates
11.1999 - 08.2002
- Managed 5 employees and responsible for payroll, billing, planning events, appointments, ordering supplies, annual reports, marketing, staffing and managing Sweet Tables at various North Shore & Chicago land hotels, country clubs and venues creating custom chocolate confections.
Patient Care Service Representative
Family Doctors of Northbrook
11.1998 - 11.1999
- Responsible for general office and clerical duties, phone calls, filing, scheduling appointments, registration, billing, scheduling monthly luncheons with pharmaceutical representatives and the four (4) doctors we had on staff.
Coordinator
Highland Park Hospital
07.1991 - 11.1998
- Provide administrative support and assistance to Manager
- Prepared reports (quarterly and year end) on services rendered to the community (a client base of over 35,000 seniors)
- Served as a liaison for departmental services including Mobile Meals, Lifeline, Monthly Lectures, Health Fairs (6 times per year), and International & Domestic Travel programs.
Office Coordinator
Berendsohn, Inc.
07.1989 - 07.1991
- Provide administrative support and assistance to Manager
- Responsible for general office and clerical duties, phone calls, filing, billing and assistance to sale representatives whose offices were located in California and Canada
- Independently reduced long outstanding unpaid accounts to an all time company low in the United States and abroad
- Traveled to Canada, California, Germany, Italy and France to instruct associates in methods I developed for collection of accounts
- Developed office procedures for managing complex orders and shipment details for our international companies.
Education
Associate of Arts - Business
William Rainey Harper College
Palatine, IL06.1981
High School Diploma -
JB Conant High School
Hoffman Estates, Illinois06.1978
Skills
- Department management
- Mentoring
- Marketing strategy
- Motivation and Encouragement
Accreditations
- Basic Life Support (CPR and AED) Program. (expires 7/2025)
- ACC/Health and Life State of Illinois Insurance Producer Licenses
- Graduate of Gurnee Citizen Police Academy
- Volunteer at Feed My Starving Children
- Volunteer at School District 56 providing a FREE Grab and Go Breakfast to low income & at-risk students
Timeline
Volunteer Manager, Office Administrator, Manager of Wrangler Program
Equestrian Connection, NFP
05.2015 - Current
Account Manager
Fannie May Chocolates
10.2012 - 02.2015
Customer Service Representative
Matrix Management
07.2011 - 08.2012
Senior Account Executive
National Home Health Services
03.2011 - 05.2011
Business Development Coordinator
Provena Home Care
07.2010 - 03.2011
Assistant Coordinator
NorStates Bank
05.2009 - 05.2010
Community Relations Manager
Home & Hospice Advantage
09.2007 - 05.2009
Director of Marketing
Northwestern Mutual Financial
06.2007 - 09.2007
Marketing Manager
Northwestern Mutual Financial
01.2007 - 06.2007
Associate Financial Representative
Northwestern Mutual Financial
08.2002 - 01.2007
Manager
Mrs. Stoller's Chocolates
11.1999 - 08.2002
Patient Care Service Representative
Family Doctors of Northbrook
11.1998 - 11.1999
Coordinator
Highland Park Hospital
07.1991 - 11.1998
Office Coordinator
Berendsohn, Inc.
07.1989 - 07.1991
Associate of Arts - Business
William Rainey Harper College
High School Diploma -
JB Conant High School