Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Koehler

Carmel,NY

Summary

Proven Medical Courier with a track record of enhancing customer satisfaction through timely and secure deliveries of pharmaceuticals, notably with Continuing Care Rx. Expert in route planning and HIPAA compliance, demonstrating unparalleled attention to detail and reliability. Excelled in teamwork, significantly reducing delivery errors and improving operational efficiency. Medical logistics professional with proven track record of managing and executing medical deliveries with precision and care. Known for reliability and ability to maintain integrity of sensitive medical materials while adapting to dynamic schedules. Skilled in route planning, compliance with medical protocols, and effective teamwork to achieve timely results.

Overview

15
15
years of professional experience

Work History

Medical Courier Driver

Optum, UnitedHealth Group
05.2019 - Current
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.
  • Assisted in training new couriers, sharing best practices for safe and efficient deliveries.
  • Ensured timely delivery of medical supplies to healthcare facilities, reducing potential delays in patient care.
  • Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Supported team members during high-volume periods or absences by covering additional routes when necessary.

Medical Specimen Courier

Medi-Courier
03.2012 - 05.2019
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Followed company policies and procedures during shift.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.

Pharmaceutical Courier

Continuing Care Rx
12.2009 - 03.2011
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Utilized GPS navigation systems to navigate faster routes.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.

Education

High School Diploma -

Carmel High School
Carmel, NY
06.1979

Skills

  • Attention to confidentiality
  • Handling pharmaceutical materials
  • Route Planning
  • Clean Driving Record
  • HIPAA Compliance
  • Delivering medical records
  • Package pickup and delivery
  • Teamwork and Collaboration
  • Attention to Detail
  • Reliability
  • Flexibility
  • Customer interaction

Timeline

Medical Courier Driver

Optum, UnitedHealth Group
05.2019 - Current

Medical Specimen Courier

Medi-Courier
03.2012 - 05.2019

Pharmaceutical Courier

Continuing Care Rx
12.2009 - 03.2011

High School Diploma -

Carmel High School

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Nancy Koehler