Nancy Kozachyn
Philadelphia,PA
Summary
Versatile and results-driven professional with a robust background in office management and customer service, notably at Dr. Benjamin Z. Bennov PC. Demonstrated expertise in organizational skills and office administration, enhancing team productivity by over 30%. Excelled in maintaining confidentiality and streamlining operations, leveraging both hard and soft skills to achieve optimal outcomes.
Overview
49
49
years of professional experience
Work History
OFFICE MANAGER ASSISTANT/OFFICE MANAGER
DR. BENJAMIN Z. BENNOV PC
PHILADELPHIA PA
10.1998 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Customer Service Representative
GE INSURANCES SERVICES
TREVOSE, PA
10.1995 - 10.1998
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Radiology Receptionist
BUSTELTON RADIOLOGY
PHILADELPHIA, PA
06.1994 - 10.1995
- Coordinated with clinical staff to ensure patients received timely follow-up communication regarding test results and treatment plans.
- Cultivated a positive work atmosphere by consistently demonstrating professionalism, teamwork, and adaptability in various situations.
- Managed the collection of copayments and outstanding balances from patients, ensuring timely financial transactions within the department.
- Facilitated a smooth check-in process for patients by verifying insurance eligibility prior to scheduled appointments.
Radiology Technician
ELKINS PARK RADIOLOGY
Elkins Park, PA
09.1980 - 08.1982
- Demonstrated technical expertise with various imaging modalities, including X-ray, CT scan, MRI, and ultrasound technologies.
- Assisted in training new radiology technicians, sharing knowledge of best practices and departmental procedures.
- Maintained high-quality images by regularly calibrating and adjusting radiologic equipment, ensuring optimal performance.
- Efficiently managed inventory of supplies required for daily operations while identifying opportunities to reduce costs without compromising quality.
Radiology Technologist
Oxford Hospital
PHILADLEPHIA
10.1975 - 09.1980
- Streamlined workflow by efficiently managing patient schedules and accommodating urgent cases when needed.
- Assisted radiologists with various interventional procedures, ensuring smooth operations and optimal outcomes for patients.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds and skillsets.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Prepared and mixed contrast agents for enhanced imaging.
Education
Bachelor of Science -
FRANKLIN SCHOOL OF SCIENCES & ARTS
18TH & LOCUST STS05-1976
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Medical typing medical reports
Timeline
OFFICE MANAGER ASSISTANT/OFFICE MANAGER
DR. BENJAMIN Z. BENNOV PC
10.1998 - Current
Customer Service Representative
GE INSURANCES SERVICES
10.1995 - 10.1998
Radiology Receptionist
BUSTELTON RADIOLOGY
06.1994 - 10.1995
Radiology Technician
ELKINS PARK RADIOLOGY
09.1980 - 08.1982
Radiology Technologist
Oxford Hospital
10.1975 - 09.1980
Bachelor of Science -
FRANKLIN SCHOOL OF SCIENCES & ARTS
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