Nancy Kraus
Jackson,WI
Summary
Dynamic Production Lead at Kerry Ingredients & Flavours with a strong focus on quality assurance and team coordination. Achieved significant waste reduction through process improvements and enhanced operational efficiency. Skilled in equipment monitoring and fostering a motivated workforce, ensuring safety and quality standards are consistently met.
Overview
28
28
years of professional experience
Work History
Production Lead
Kerry Ingredients & Flavours
05.2015 - 10.2025
- Managed daily production operations to ensure adherence to safety and quality standards.
- Provided training to enhance team proficiency in operations.
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Managed equipment performance and organized maintenance activities to prevent downtime.
- Partnered with various departments to streamline processes and achieve production goals.
Owner/Operator
Emily's Restaurant
10.2005 - 07.2013
- Oversaw daily restaurant operations, ensuring high standards of food quality and customer service.
- Developed and implemented staff training programs to enhance team performance and service efficiency.
- Managed inventory processes, optimizing supply chain logistics for cost-effective purchasing.
- Established marketing strategies that increased local brand awareness and customer engagement.
- Implemented health and safety protocols, ensuring compliance with regulatory standards in food service.
- Designed seasonal menus based on customer feedback and market trends to enhance dining experience.
- Cultivated relationships with vendors to negotiate favorable contracts and maintain quality ingredients.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Customer Service Representative
SYSCO Food Services
03.1998 - 10.2005
- Resolved customer inquiries efficiently, ensuring satisfaction and fostering loyalty.
- Collaborated with cross-functional teams to streamline order processing and improve service delivery.
- Trained new staff on customer service protocols, enhancing team performance and knowledge retention.
- Documented customer feedback to identify trends, informing improvements in product offerings and services.
- Implemented best practices for inventory management, reducing errors in order fulfillment processes.
- Analyzed customer interactions to develop strategies for enhancing overall service quality and efficiency.
- Led initiatives to optimize scheduling of deliveries, improving operational workflows and reducing wait times.
- Mentored junior representatives in conflict resolution techniques, fostering a supportive team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma - General Studies
Grafton High School
Grafton, WIBusiness
University of Wisconsin, Whitewater
Whitewater, WISkills
- Quality control
- Troubleshooting
- Team coordination
- Quality assurance
- Manufacturing operations
- Cost reduction
- Workflow management
- Production scheduling
- Equipment safety
- Operations management
- Sanitation training
- Assembly and production
- Waste reduction
- Manufacturing processes
- Operations support
- Safety rules enforcement
- Materials management
- Quality control guidelines
- Manufacturing
- Quality assurance controls
- Equipment monitoring
- Procedure implementation
- Workforce planning
- Training needs assessment
- Team member motivation
- Production line supervision
- Positive attitude
- Production operations
- Strong work ethic
- Good communication
- Attention to detail
Accomplishments
Employee of the week multiple times
Timeline
Production Lead
Kerry Ingredients & Flavours
05.2015 - 10.2025
Owner/Operator
Emily's Restaurant
10.2005 - 07.2013
Customer Service Representative
SYSCO Food Services
03.1998 - 10.2005
High School Diploma - General Studies
Grafton High School
Business
University of Wisconsin, Whitewater