Nancy Kiess
Cold Spring,MN
Summary
Professional, hardworking and well-rounded Office Assistant, with 15 plus years of experience. Offering excellent customer service, organization and good multitasking abilities. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated setting.
Overview
14
14
years of professional experience
Work History
Order Processing Specialist/Production Worker
Wooden Hearts
Cold Spring, MN
03.2021 - 01.2024
- Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
- Maintained detailed records of all orders received and shipped.
- Monitored inventory levels to ensure sufficient stock for orders.
- Answered customers' questions about products, prices and availability.
- Adhered strictly to established guidelines and procedures while performing duties.
- Communicated with team members regarding tasks assigned during shift.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Hand-assembled inventory pieces.
Office Assistant/Warranty Administrator
Schwieters Chevrolet of Cold Spring
Cold Spring, MN
07.2015 - 05.2020
- Submitted Warranty claims to General Motors completed by our service department.
- Entered Vehicle Inventory for New and Used Vehicles.
- Worked with outside vendors on Dealer Trades.
- Processed completed and signed title documents through electronic vehicle registration program to obtain or transfer new titles for customer vehicle sales.
- Entered purchasing data into company systems, including packing lists and purchase orders.
- Reviewed vendor invoices, identifying discrepancies.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Compiled data into reports for internal General Motor Statements.
- Assisted Cashier with payments received for work completed.
- Answered and directed incoming calls using multi-line telephone system.
Office Manager
Schwieters Chevrolet of Willmar
Willmar, MN
08.2013 - 07.2015
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Updated employee paperwork and records.
- Balanced daily cash deposits.
- Managed payroll for all dealership employees.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Assisted with major business changes, including system conversions and office moves.
- Managed office inventory and placed new supply orders.
- Submitted warranty work completed by our service department.
- Booked new and used vehicle sales.
- Entered vehicles into inventory.
- Entered dealer trade inventory with other dealerships.
- Entered purchasing data into company systems, including packing lists and purchase orders.
- Accounts Payables.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Handled vehicle titling, entered payables, prepared GM Statements, assisted receptionist with incoming calls and cashiering.
Office Coordinator
Battery Wholesale
St Cloud, MN
04.2010 - 06.2011
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Dispersed incoming mail to correct recipients throughout office.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Maintained business records by updating customer information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Prepared cash deposits.
- Processed orders and coordinated product deliveries.
- Reasoned with customers and attempted to negotiate full balance payments.
Caretaker
Home Instead Senior Care Home Office
St Cloud, MN
03.2010 - 06.2011
- Worked with supervisory medical staff to review cases and improve care.
- Transported clients to and from medical, dental and personal care appointments.
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Prepared healthy meals for to meet unique nutrition needs.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Education
High School Diploma -
Howard Lake-Waverly-Winsted Sec.
Howard Lake, MN1983
Cosmetology - Cosmetology
Saint Cloud Beauty College
St Cloud, MN1985
Skills
Windows, Microsoft Office, CDK, Unix, DNS, FTP
Timeline
Order Processing Specialist/Production Worker
Wooden Hearts
03.2021 - 01.2024
Office Assistant/Warranty Administrator
Schwieters Chevrolet of Cold Spring
07.2015 - 05.2020
Office Manager
Schwieters Chevrolet of Willmar
08.2013 - 07.2015
Office Coordinator
Battery Wholesale
04.2010 - 06.2011
Caretaker
Home Instead Senior Care Home Office
03.2010 - 06.2011
High School Diploma -
Howard Lake-Waverly-Winsted Sec.
Cosmetology - Cosmetology
Saint Cloud Beauty College
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