Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nancy Kump

Herriman,Utah

Summary

Highly experienced and skilled in many different jobs. Have extensive cross-functional expertise in manufacturing, materials, quality, inventory, warehouse, shipping and customer service

Exceptional organizational skills, self-motivated, outstanding problem-solving skills, team worker, detail-oriented, able to multi-task, and committed to quality. Capable of meeting deadline requirements. Worked for small start-up Medical/Pharmaceutical companies. Fifteen + years' experience.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. icaDedted to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. A Multi-tasking Manager is well-known for creating a positive workplace culture and high-performing teams.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements. Pleasant, hardworking, and reliable, with great interpersonal skills.

Overview

54
54
years of professional experience

Work History

Inventory Specialist, Shift Lead and Customer Service Associate

Walgreens
01.2012 - 01.2024
  • Greet customers and provide excellent customer service.
  • Assist customers in finding items and answering questions.
  • Stock shelves and organize merchandise.
  • Process customer payments and handle cash transactions.
  • Assist with inventory management and restocking.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Completed physical inventory counts
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.

Reservationist

Jet Blue Airlines
01.2010 - 01.2012
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.

Senior Supervisor /Manager of Manufacturing

Boston Scientific, Precision Vascular
01.2003 - 01.2005
  • Hired and trained staff and provided ongoing feedback and performance evaluations for development.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
  • Provided training,and skill development to staff to improve accuracy, productivity and quality.
  • Maximized personal competency through continuous professional development.
  • Cross-trained existing employees to maximize team agility and performance.


Manager of Document Control/ Electronic Document Control System Administrator for the SLC facility

Cephalon, Inc. (Previously Anesta)
01.1999 - 01.2003
  • Set up a new filing system for documenting procedures, drawings, protocols, final reports, work orders, etc.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Generated, maintained, distributed and filed procedures, drawings, labels, forms, etc.
  • Responsible for the smooth transaction of procedures, drawings, protocols, reports, etc. from development stage to regular production stage.

Document Control Supervisor/Manager

InnerDyne, Inc. (Previously CardioPulmonics)
01.1990 - 01.1999
  • Updated documents and engineering drawings to a new system.
  • Mitigated risks associated with lost or misplaced documents by adhering to strict filing protocols and maintaining well-organized archives.
  • Facilitated smooth handovers between project phases by ensuring all necessary documentation was completed accurately and on time.
  • Played a key role in successful audit after receiving a written warning from the FDA.
  • Responsible for the organization of Documentation binders for a New product launch.
  • Responsible for yearly review of employee.
  • Dealt with Suppliers and Vendors. Responsible for correct drawings and art work for labeling
  • Audited Suppliers for correct drawings
  • Responsible for the smooth transaction of procedures, drawings, protocols, reports, etc. from development stage to regular production stage.

Quality Control Inspector

Deseret Medical (Becton & Dickenson)
01.1973 - 01.1990
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.

Material Handler

Deseret Medical (Becton & Dickenson)
01.1970 - 01.1990
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Read production orders, work orders, shipping orders and requisitions to determine materials to be moved, gathered, or distributed.
  • Responsible for yearly inventory of all material and Finished products.
  • Responsible for verification of material used on completed Work orders.
  • Trained employees on inventory processes
  • Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software.

Assembly Line Worker, Shift Lead

Deseret Medical (now Becton & Dickenson)
01.1973 - 01.1990
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Chosen as the 1st Shift lead for the start up of a new department. Total automation from the beginning of a product to the final packaging process.


Education

Certificate - Cosmetology

Cosmetology School
Murray, Utah
07.1973

Skills

  • Developed and launched filing systems/Document Control functions
  • Generated, maintained, filed, distributed, tracked and stored documents, forms, labels, etc
  • Monitored, Ordered, Issued, Inventoried Materials
  • Purchasing, Receiving, Shipping, etc
  • Strong Communication and Customer Service skills
  • Computer skills
  • Attention to Detail
  • Customer Service
  • Inventory Control
  • Teamwork and Collaboration
  • Inventory organization
  • Shipping and receiving
  • Inventory Tracking

Accomplishments

  • Managed and set-up Document Control departments with applicable Change Control procedures, forms, tracking systems, filing systems and archival storage approval and distribution and retrieval after completion of current revision
  • Managed a team to meet the deadline for 510K submission to the FDA. Compiled SOP's drawings, protocols, Raw Material specifications, Test Methods, Case Study reports, etc
  • Supervised day to day activities of a mfg. department with approximately 45 employees. Responsible for hiring, training, yearly reviews, disciplinary actions, etc
  • Played a major role in satisfying the FDA after receiving a written warning for major deficiencies found upon an FDA audit. Was given 6 months to correct all the discrepancies or the company would have been closed. Through months of hard work, I was rewarded with a compliment from the FDA officer acknowledging what a huge asset I was to the company. Received the highest pay raise in my career.
  • Suceeded at the beginning of a company's 1st department of total automation. Starting with raw material, subassemblies, building the final product and then packaging.
  • Guided my team to the highest incentive paid with the fewest defects. Maintained a group of employees working together with high morale and integrity for the time the program existed.

Timeline

Inventory Specialist, Shift Lead and Customer Service Associate

Walgreens
01.2012 - 01.2024

Reservationist

Jet Blue Airlines
01.2010 - 01.2012

Senior Supervisor /Manager of Manufacturing

Boston Scientific, Precision Vascular
01.2003 - 01.2005

Manager of Document Control/ Electronic Document Control System Administrator for the SLC facility

Cephalon, Inc. (Previously Anesta)
01.1999 - 01.2003

Document Control Supervisor/Manager

InnerDyne, Inc. (Previously CardioPulmonics)
01.1990 - 01.1999

Quality Control Inspector

Deseret Medical (Becton & Dickenson)
01.1973 - 01.1990

Assembly Line Worker, Shift Lead

Deseret Medical (now Becton & Dickenson)
01.1973 - 01.1990

Material Handler

Deseret Medical (Becton & Dickenson)
01.1970 - 01.1990

Certificate - Cosmetology

Cosmetology School
Nancy Kump