Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Nancy Kurbalija

Orlando,FL

Summary

Personable TA Partner with a solid background in full cycle recruiting to source, screen and hire top talent. Dedicated professional with a strong tenure in hospitality management in which skills to build, maintain and cultivate successful business relationships were developed. Proficient in utilizing systems and tools to deliver exceptional candidate experiences and contribute to company KPIs, SLAs and hiring goals.

Overview

21
21
years of professional experience

Work History

Talent Acquisition Partner

SSM Health Care Corporation
09.2021 - 07.2024
  • Developed successful communication and recruiting plans that leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
  • Conducted compensation calculations and conversations with human resources and hiring managers to foster internal and external equity.
  • Partnered and collaborated with departmental managers to ascertain hiring needs, build strong working relationships and subsequently provide outstanding candidate recommendations.
  • Pre-screened resumes and conducted phone screens prior to sending to corporate hiring managers for consideration.
  • Top producing Field TA recruiter for 2023, earned Top producing recruiter for April of 2024.

Event Manager

Caribe Royale All-suite Hotel & Convention Center
04.2014 - 09.2021
  • Managed administrative logistics of executing group contracts, events planning and event booking. Majority of the groups managed were 500-2,000 people in the SMERF market.
  • Utilized job-related software to create standard guidelines, calendars and budgets and vendor arrangements for each event.
  • Developed detailed event reports, documenting all aspects of each event.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Created detailed group resumes, banquet event orders and diagrams for events/groups to meet all deadlines.
  • Assisted the Director in the hiring process for office staff, budgeting, improvement of SOPs and other critical areas to maintain a successful operation.

Group Housing Manager

Caribe Royale All-suite Hotel & Convention Center
01.2009 - 04.2014
  • Maintained accurate records of bookings on hotel group reservation system and forecasted probable revenue streams.
  • Managed and closed reservation calls and online bookings to increase bookings / upsells in the group block by maintaining strong knowledge of resort products, services, and facilities.
  • Investigated and identified alternative accommodation solutions for customers and clients to provide superior customer service.
  • Informed clients of essential travel information, check-in details and on-site services to facilitate quality service.
  • Generated and reported performance metrics to management to inform decision-making.
  • In control of the hiring process for the team as well as coaching/counseling and performance reviews for Group Housing Coordinators.

Conference Services Manager

Rosen Centre Hotel
02.2008 - 11.2008
  • Planned and promoted groups/events with 200 people or less by coordinating with clients to determine objectives and technical requirements. Often managed multiple groups at the same time.
  • Verified event requirements such as banquet food and beverage selections, audio visual needs, meeting room set up and specific needs for all other departments in the hotel and made appropriate coordination and modifications if necessary.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Created detailed timelines and budgets for events to meet all deadlines.

Reservations Manager

Rosen Centre Hotel
05.2006 - 02.2008
  • Managed operations of the department - interviews and hiring, scheduling, payroll, counseling and coaching, and performance tracking/evaluations
  • Supervised the group side of reservations.
  • Handled reservations and answered questions from interested patrons for a busy 1,334 room hotel on International Drive right next to the Convention Center.
  • Provided high level of customer service and conflict resolution, as needed, to each person by engaging customer and using active listening and effective interpersonal skills.
  • Worked closely with front desk to achieve full occupancy of property as well as with many other departments to create engaging reservations packages with food and beverage, spa and other areas of the hotel.

Group Housing Coordinator

Rosen Centre Hotel
10.2004 - 05.2006
  • Oversaw the entire group reservations process and rooms inventory for a specific group
  • Communicated with the client and other hotel departments to ensure accuracy and accommodate all client and guest requests
  • Processed all client rooming lists, set up billing instructions and reported all pertinent group rooms information with the hotel.
  • Resolved various issues and discrepancies for customers.

Front Desk Supervisor

Rosen Centre Hotel
02.2004 - 10.2004
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Collected room deposits, fees, and payments for individuals and small groups.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies. Conducted interviews and assisted in scheduling of agents.

Reservations Agent

Rosen Centre Hotel
05.2003 - 02.2004
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided customers with information about availability and pricing.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Education

Associate of Science - Hospitality Administration And Management

Valencia Community College
Orlando, FL

Skills

Social Media Recruiting Candidate pipeline management Applicant Tracking Systems Multitasking Abilities Relationship Building Excellent Communication Attention to Detail Team Collaboration Customer Relationship Management Recruitment and hiring Exceptional Time Management

Software

Workday Phenom

Microsoft Office Teams

HireVue Paradox Indeed LI Recruiter

Visual One Delphi Salesforce Social Tables

Timeline

Talent Acquisition Partner

SSM Health Care Corporation
09.2021 - 07.2024

Event Manager

Caribe Royale All-suite Hotel & Convention Center
04.2014 - 09.2021

Group Housing Manager

Caribe Royale All-suite Hotel & Convention Center
01.2009 - 04.2014

Conference Services Manager

Rosen Centre Hotel
02.2008 - 11.2008

Reservations Manager

Rosen Centre Hotel
05.2006 - 02.2008

Group Housing Coordinator

Rosen Centre Hotel
10.2004 - 05.2006

Front Desk Supervisor

Rosen Centre Hotel
02.2004 - 10.2004

Reservations Agent

Rosen Centre Hotel
05.2003 - 02.2004

Associate of Science - Hospitality Administration And Management

Valencia Community College

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Nancy Kurbalija