Nancy Kurtay
Mount Arlington,NJ
Summary
Dynamic Dispatch Operations Manager with a proven track record at IntaBORO Black Car Service, enhancing customer satisfaction and operational efficiency through expert route planning and exceptional team leadership. Skilled in leveraging advanced software for optimal dispatch accuracy and adept in problem-solving, ensuring seamless service delivery. Demonstrates strong organizational skills and a commitment to excellence in customer communication.
Overview
26
26
years of professional experience
Work History
Dispatch Operations Manager
IntaBORO Black Car Service
12.1989 - 08.2015
- Reduced response times for customer inquiries with effective communication strategies and thorough knowledge of operations.
- Managed a team of dispatchers, and drivers.
- Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
- Implemented advanced software systems to increase accuracy in dispatching orders and managing resources.
- Helped to identify problems with the software, the dispatch team or driver.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked weather and activity in the city so to adjust and dispatch accrdingly
Manager/Executive Personal Assistant
Tollimo, Limousine Service
04.2003 - 02.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Ensure Limos are there on time.
- Assist driver with directions finding anything that they may need to find for their job such as something the customer might need in the car.
- Personal assistant to the CEO, made his appointment reminded him of his appointments. Made most of his phone calls for him. Shopped for all of the clients during the holidays.
- Cleaned the office , sometimes his house
Counter Server
3 Guys Bagel
02.2002 - 11.2005
- Took and processed over customer orders.
- Restocked counter supplies, condiments, napkins and silverware.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Greeted customers with smile and provided helpful suggestions.
- Cleaned and maintained dining area and condiment stations. Cleaned the store after closing
Education
CNA - Nursing Assistance
Brooklyn Academy For Nursing
Brooklyn, NY05.1998
Skills
- Route Planning
- Scheduling Coordination
- Customer Communication
- Customer Service
- Problem-solving abilities
- Organizational Skills
- Customer Service Management
Timeline
Manager/Executive Personal Assistant
Tollimo, Limousine Service
04.2003 - 02.2012
Counter Server
3 Guys Bagel
02.2002 - 11.2005
Dispatch Operations Manager
IntaBORO Black Car Service
12.1989 - 08.2015
CNA - Nursing Assistance
Brooklyn Academy For Nursing
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