NANCY LAGERSON

Responsible for establishing, streamlining, and improving travel operations for a young travel program. Enhanced traveler experience by bridging the gap between traveler and vendor. Identified, established, and maintained all travel vendor relationships to resolve efficiencies, savings, and other travel advancements and adaptations. Traveled 25% of the time to source hotels for workforce housing and rotation, and attend travel conventions. Negotiated air, car, event, and hotel agreements. Managed all travel rewards programs for the company and utilized earnings for company benefit.

• Educated staff on best practices for business travel.
• Developed comprehensive travel policies to ensure compliance with company guidelines and industry regulations.
• Developed SOP's for Concur bookings; CONUS/OCONUS
• Leveraged industry knowledge to identify emerging trends in business travel to share with travelers and travel team.
• Supported travelers in resolving issues encountered during trips by acting as a liaison between them and service providers.
• Promoted awareness of available tools within the company related to travel management, such as Concur, and Center Card expense reporting.
• Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

• Dedicated Corporate Travel Advisor to a Fortune 500 company. Provided exceptional customer service and managed a high volume of complex travel arrangements, both CONUS and OCONUS, ensuring a seamless experience.
• Achieved national recognition as company's top producer.

• Provide strategic travel service to multiple high-profile companies based on their preferences and budget requirements. Support team members in the management of daily activities for delivering superior customer experience. Advise clients regarding destinations, documentation, cultures, and customs for driving customer satisfaction and loyalty, while meeting emergency travel needs.
• Built reputation as top monthly and yearly producer for demonstrating utmost dedication and continued commitment towards customer service excellence.
• Oversaw the accurate processing of more than 300 transactions per month with less than 1% error margin.
• Secured Above and Beyond Award for demonstrating outstanding achievements in the workplace.
• Additional experience as Corporate Travel Agent / Manager on-site at LL Bean, Inc., Freeport, ME and Customer Service Representative at LL Bean, Inc., Lewiston, ME.