Nancy LaHaye
Buda,IL
Summary
Driven by a proven track record of enhancing animal welfare and public safety at the City Of Austin Austin Animal Center, I excel in emergency care and client communication. Leveraging skills in animal behavior understanding and conflict resolution, I consistently exceed performance goals, demonstrating adaptability and a commitment to excellence. Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
27
27
years of professional experience
Work History
Animal Health Technician Lead
City Of Austin Austin Animal Center
2008.10 - Current
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted senior staff with blood analyses and physical assessments.
- Conducted dental cleanings for improved oral hygiene, preventing more severe health issues down the line.
- Improved animal health by conducting thorough physical examinations and administering appropriate vaccinations.
- Monitored anesthesia administration during surgical procedures, ensuring patient safety and comfort throughout operations.
- Coordinated disease outbreak investigations by collecting data on affected animals to determine possible causes or contributing factors.
Animal Control Officer
Jefferson Parish Animal Shelter
2004.11 - 2008.10
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Improved community relations through conducting educational presentations on responsible pet ownership and local animal laws.
- Maintained a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
- Decreased the number of repeat offenses by providing guidance to pet owners on proper care and legal requirements.
- Collaborated with local law enforcement agencies to enforce animal control ordinances and handle dangerous or aggressive animals.
- Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Administered vaccinations, microchipping services, and basic medical care for animals under the shelter''s supervision, promoting overall wellbeing.
- Demonstrated adaptability in addressing unique challenges related to specific animal species or situations, applying problem-solving skills to reach successful resolutions.
- Participated in ongoing professional development opportunities to stay current with industry best practices and enhance overall job performance.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
Customer Service Lead
Cash America Pawn
1999.08 - 2004.11
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Booking Clerk
Orleans Parish Criminal Sheriff's Office
1997.08 - 1999.08
- S
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
Education
High School Diploma -
John Ehret High School
Marrero, LA05.1989
Skills
- Animal Behavior Understanding
- General anesthesia monitoring
- Animal Restraint Techniques
- Wound Management
- Medical record-keeping
- Surgical procedures and support
- Intravenous Catheter Placement
- Emergency Care
- Vaccine administration
- Client Communication
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Inmate Supervision
- Mental health awareness
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Animal Health Technician Lead
City Of Austin Austin Animal Center
2008.10 - Current
Animal Control Officer
Jefferson Parish Animal Shelter
2004.11 - 2008.10
Customer Service Lead
Cash America Pawn
1999.08 - 2004.11
Booking Clerk
Orleans Parish Criminal Sheriff's Office
1997.08 - 1999.08
High School Diploma -
John Ehret High School
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