NANCY LAMBARRI GUERRERO

• Maintained ongoing tracking and appropriate documentation on referrals
• Ensured complete and accurate registration including patients' demographics and current insurance information
• Provided appropriate clinical information to the therapist
• Contacted insurance companies to verify eligibility and benefits and ensure prior approval requirements are met
• Translation (from Spanish to English) in evaluations
• Patient registration and appointment scheduling
• Additional preparation as Authorization specialist.

Authorization Specialist

• Ensure that patients have proper authorizations and assure that insurance company requirements are met.
• Communicating and working closely with doctors and nurses.
• Arrange peer to peer discussions between physicians and insurance companies
• Creation Authorization form by electronic and /or hard copy downloading records. Organize and prioritize workload to assure verification and authorization are completed on timely basis
• Investigate and expedite approval, deferred, and denied services.

• Maintained administrative staff by recruiting, selecting, and training employees
• Supervised clerical and administrative personnel by communicating job expectations and appraising job results
• In charge of setting policies and procedures for training and coaching
• Initiated and coordinated goals, deadlines, and projects for their department
• Monitored and procured needed supplies for office, reception, and kitchen.

• Receiving guests, cashier functions and administration, check-in/check-out, follow up on feedback.

• Performed all check-ins and check-outs, managed online and phone reservations, informed customers about payment methods and verified their credit card data, registered guests collecting necessary information, welcomed guests upon arrivals and assigned rooms.