Nancy Lamm
St George,Ut
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
12
12
years of professional experience
Work History
Director of Hearing Services
My Hearing Centers
02.2021 - 01.2024
- Conducted comprehensive hearing evaluations for accurate diagnosis and treatment recommendations.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
- Trained new employees on company protocols, product knowledge, and customer service skills.
- Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
- Kept up-to-date with advancements in audiology technology to provide cutting-edge solutions for patients'' needs.
- Increased revenue through effective sales strategies of multiple brands of hearing aids specific to individual needs.
- Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
- Demonstrated commitment towards continuing education by attending industry conferences or workshops focused on enhancing knowledge around various aspects related specifically within field as well as general best practices applicable across different industries where similar roles exist.
- Educated clients about how to properly use, maintain and store devices.
- Counseled patients and families on communication strategies and effects of hearing loss.
Hearing Instrument Specialist
Miracle Ear
01.2018 - 01.2020
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Conducted comprehensive hearing evaluations for accurate diagnosis and treatment recommendations.
- Performed hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
- Educated patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
- Built strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
Medical Assistant
St Lukes Regional Medical Center
04.2012 - 10.2016
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
A.S. Medical Specialties -
Stevens Henager College
12.2009
Skills
- Hearing Aid Dispensing License
- Active listening
- Hearing Testing
- Interpretation of Audiograms
- Expert Programming Hearing Aids
- Trouble Shooting
- Telehealth
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
Personal Information
Title: Hearing Instrument Specialist
Timeline
Director of Hearing Services
My Hearing Centers
02.2021 - 01.2024
Hearing Instrument Specialist
Miracle Ear
01.2018 - 01.2020
Medical Assistant
St Lukes Regional Medical Center
04.2012 - 10.2016
A.S. Medical Specialties -
Stevens Henager College
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