Nancy Lara
Rockford,IL
Summary
Illinois-Certified Nursing Assistant bringing 11 years of experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Wesley Willows Retirement
Rockford, IL
02.2023 - Current
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assembled and maintained patient medical records and other documents related to patient care.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
CNA
Wesley Willows Retirement
07.2012 - Current
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Transported patients between rooms and appointments or testing locations.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
Part time Key Holder
Lane Bryant
01.2007 - 08.2011
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Rotated stock according to dates and protocols.
- Accepted and processed customer returns.
- Processed cash, credit, debit and check payments.
- Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves.
Education
General Studies
Kishwaukee College
Malta, ILGeneral Studies
Rock Valley College
Rockford, ILHigh School Diploma - undefined
Guilford High School
Rockford, IL2004
Skills
- Supporting personal needs
- Responding to emergencies
- Patient management
- Companionship and emotional support
- Transporting patients
- Recording vital signs
- CPR/First Aid certified
- Efficient and reliable team player
- Compassionate
- Effective Communication
- Patient Scheduling Expertise
- Paperwork Processing
Certification
- Certified Nurses Aide
- CPR certified through American Heart Association
Timeline
Health Unit Coordinator
Wesley Willows Retirement
02.2023 - Current
CNA
Wesley Willows Retirement
07.2012 - Current
Part time Key Holder
Lane Bryant
01.2007 - 08.2011
General Studies
Kishwaukee College
General Studies
Rock Valley College
High School Diploma - undefined
Guilford High School