Nancy Lawrence

• Directed dispatching, routing, and tracking of 35 fleet vehicles.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Maintained updated and detailed records of calls in physical and electronic database.
• Closely monitored dispatch board to triage and prioritize over 50 daily calls.

Process inbounds and outbound paperwork

Answer emails, and phone calls

i have also worked on the dock loading and unloading trailers

• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Handled incoming business and client requests for information.
• Provided clerical support to company employees by copying, faxing, and filing documents
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Responded to inquiries from callers seeking information
• Interacted with customers by phone, email, or in-person to provide information
• Maintained organized files and stocked supplies to support team needs and maximize performance

• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Dusted picture frames and wall hangings with cloth.
• Verified cleanliness and organization of storage areas and carts.
• Adhered to professional house cleaning checklist.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Trained new staff in bussing and cleaning procedures.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.