Nancy L. Crossland
Gresham
Summary
I am looking for a full time position where I can utilize the many skills I've acquired over the years where I can thrive long term and potentially build lasting professional relationships with clients and coworkers.
Overview
7
7
years of professional experience
Work History
Pets Hotel Lead
Petsmart
10.2023 - Current
- Provided daily care for cats and dogs, including feeding, administering medications, and facilitating playtime for physical and mental enrichment.
- Maintained strict cleaning and sanitation protocols to ensure a safe and hygienic environment.
- Demonstrated strong organizational skills by managing pet care routines, handling documentation, and efficiently multitasking in a fast paced environment,
- Handled incident reporting, scheduled reservations and appointments, promoted and upsold additional services, and resolved client concerns with professionalism and efficiency.
- Led and supervised the team while onboarding and training new members. Developed and executed daily operational plans, including preparation for upcoming events and special occasions.
- Responded to critical situations, including managing dog altercations and handling medical emergencies, such as coordinating veterinary visits.
- Demonstrated strong communication skills and built long lasting, positive relationships with clients to ensure satisfaction and trust.
- Managed inventory by accurately labeling, organizing, and securely storing items to ensure safety and efficiency.
House / Office cleaner
The Cleaning Authority
12.2022 - 09.2023
- Following strict cleaning protocol to ensure consistency for all clients
- Collaborate in teams of 2-3 people to be as efficient as possible while distributing tasks evenly and fairly
- Responsible for keeping up to date records on check in/out times, mileage and travel times
- Maintaining cleaning equipment and keeping supplies fully stocked including laundering of mop heads, towels and anything else used during service
House / office cleaner
Dazzling Bright Cleaning Services
03.2022 - 12.2022
- Trusted with entering residences while occupants are gone with both keys and codes
- Detail oriented deep cleaning and sanitizing services in addition to ensuring services are up to client expectations
- Coordination with team members on daily services for each client
- Eco-friendly practices
- Customer service and building relationships with long term clients
- Respectful and mindful of entering someone's home
Assistant Manager
PetCo
09.2021 - 03.2022
- Conducted interviews for possible new employees
- Scheduled employees and filled in when coverage wasn't possible
- Driving force behind sales / training employees on sale tactics including participation / setting up for events which were always successful
- Performed employee reviews as needed
- Responsible for any store emergencies
- General store upkeep, filling in on registers and taking care of animals on the floor
- Setting up planograms and displays
- Customer service, suggesting dog training, signing customers up for rewards programs and greeting them upon entering the store
Associate Manager
Bi-Mart
10.2020 - 04.2021
- Responsible for opening and closing the store, including counting tills and the safe, making cash deposits, ensuring alarms are set and doors are locked.
- Manage and train employees by delegating daily tasks, coordinating break times, addressing employee concerns, taking time-off requests and approving timesheets.
- Keep freight flow organized by unpacking and distributing merchandise, receiving invoices and checking for overages and shortages.
- Knowledge of laws regarding the sale of firearms and alcohol and how to verify customer identity.
- Confirm displays and planograms are to district standards and communicate changes to other employees.
- Exceptional customer service skills and ability to diffuse difficult situations.
Companion Animal Manager
PetCo
01.2018 - 09.2020
- Ensure health and well-being of all animals on the floor by deep cleaning habitats regularly, adhering to specific diets and environments while tending to any customer needs and providing information about specific pet care.
- Participating in interviews, disciplinary actions and training for new employees and communicating company expectations and daily goals.
- Opening and closing the store, handling tills and keeping the store stocked and clean.
- Assist with freight flow as needed.
Education
High School -
North Salem High School
Salem, OR01.2012
Skills
- Self motivated
- Attention to detail
- Clean and organized
- Adept at multitasking
- Dependable and timely
- Team-oriented collaborator
- Friendly, positive attitude
- Problem-solving
Timeline
Pets Hotel Lead
Petsmart
10.2023 - Current
House / Office cleaner
The Cleaning Authority
12.2022 - 09.2023
House / office cleaner
Dazzling Bright Cleaning Services
03.2022 - 12.2022
Assistant Manager
PetCo
09.2021 - 03.2022
Associate Manager
Bi-Mart
10.2020 - 04.2021
Companion Animal Manager
PetCo
01.2018 - 09.2020
High School -
North Salem High School
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