Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nancy Lederhos

Aurora,CO

Summary

Knowledgeable Compliance Executive with more than 20 years of documented success in developing policies, leading training programs and managing reporting to achieve compliance. Methodical with exceptional presentation and communication skills. Strong background working with federal and state regulations. Maintains a very high personal standard of integrity, ethics, reliability and commitment. Works well under pressure and deadlines, an excellent problem solver.

Work History

Director of Corporate Compliance

Jogan Health
2022.09 - Current
  • Identifies potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
  • Provides guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
  • Prepares training programs to improve compliance at all levels.
  • Gathers, organizes and evaluates data to make accurate assessments of current operations.
  • Improve company policies and standards to outline ethical, safe and efficient procedures.
  • Counsele committees and department heads regarding compliance risks and standards.
  • Review contracts for compliance and privacy-related issues.
  • Collaborate with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
  • Manage practical action plans to respond to audit discoveries and compliance violations.
  • Enhance accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.
  • Define process and steps required for Joint Commission certification.
  • Research all healthcare facilities we partner with to meet compliance targets ensuring we are sending healthcare providers to safe work environments.
  • Works collaboratively with credentialing to ensure quality standards are met during provider review.
  • Maintains appropriate awareness of JCAHO and NCQA standards.
  • Coordinates the integration of Health Partners into hospital-wide quality initiatives.
  • Internal consultant to Health Partners regarding regulatory compliance issues and quality improvement processes.
  • Participates in clinical best practice initiatives.
  • Leads Jogan Health in accomplishing the corporate clinical accountabilities identified by standards and regulations.

Senior Healthcare Consultant

The Skills Den
2011.05 - 2023.03
  • Assisted with regulatory issues such as compliance.
  • Consulted with healthcare professionals on business decisions.
  • Created and implemented organizational policies and procedures.
  • Oversaw accounting, budgeting, and financial reporting.
  • Wrote a detailed, independent business plan, and secured financial backing business plan, resulting in Colorado’s first mobile hands-on Competency Lab.
  • Developed, executed, and managed a comprehensive Quality Management, Compliance and Training program implemented across all levels of the Company resulting in a sustainable program.
  • Executed detailed “Training Modules”, assuring compliance and longevity.
  • Established an industry-unique incentive performance plan, motivating the sales team to achieve a 23% increase in sales within the first fiscal quarter of operations.
  • Interviewed, hired, and retained an impressive collection of Colorado’s top RNs to provide an exclusive and unsurpassed experience for our customers.
  • Consulted for Home Health, Home Care and Hospice agencies seeking initial licensure, company restructures, plan of corrections, and LOI to close to ensure that all applicable laws and standards were met and compliant.

Vice President of Compliance, Quality and Training

PeopleCare Health Services
2018.09 - 2021.09
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Evaluated training and development strategies and prepared alternative approaches to exceed goals.
  • Created and made appropriate documentation for annual budgets and senior leadership goals.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Increased company growth through collaboration with sales and marketing departments.
  • Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
  • Established performance goals for department and provided methods for reaching milestones.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Compiled training handbook and related course materials.
  • Planned and conducted annual staff trainings for 1000 field employees with emphasis on Compliance, Ethics, Best Practice, and Patient Safety areas.

Vice President of Operations

All State Home Health
2015.12 - 2018.10
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Led a team of 14 sales reps in Colorado, Texas, and California.
  • Managed over 700 accounts generating over $77M in revenue.
  • Awarded Top Sales Team 2016 and 2017.
  • Provided executive oversight to a complex multi-site Home Care/Home Health Operations including all financials and the development and approval of yearly budgets.
  • Under my leadership, the GPM improved 44% in the first 12 months.
  • Implemented new incentive plans resulting in an increase in productivity and GPM by minimizing OT.
  • Designed and implemented a quarterly internal audit process improving State and Federal compliance by identifying Quality Management opportunities in an expedited approach.
  • Developed an aggressive Marketing and Business Development Plan for both organic and acquired growth opportunities leading to $7.1M GPM year 1.
  • Regularly worked with all levels of Staff and Management to identify regulatory deficiencies and implemented internal Plan of Corrections.

Regional Vice President of Operations

ResCare Home Care Services
2012.05 - 2015.12
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class Healthcare work.

Education

Certified Nursing Assisant

Denver School of Nursing
Denver, CO
08.2006

Skills

  • Motivator
  • Privacy and Confidentiality
  • Compliance Reporting
  • Risk Management Strategies
  • Operational Efficiency
  • Quality Management Processes
  • Regulatory Requirements
  • Quality Control
  • Regulatory and Compliance Understanding
  • Internal Audits
  • State and Federal Regulations
  • Regulation Enforcement
  • Accreditation Standards

Accomplishments

    2014 & 2015 Awarded Top Compliance Achiever

    2016 & 2017 Awarded Top Sales Region


Timeline

Director of Corporate Compliance

Jogan Health
2022.09 - Current

Vice President of Compliance, Quality and Training

PeopleCare Health Services
2018.09 - 2021.09

Vice President of Operations

All State Home Health
2015.12 - 2018.10

Regional Vice President of Operations

ResCare Home Care Services
2012.05 - 2015.12

Senior Healthcare Consultant

The Skills Den
2011.05 - 2023.03

Certified Nursing Assisant

Denver School of Nursing
Nancy Lederhos