NANCY LEDET
Buffalo,NY
Summary
Organized and dedicated Customer Service Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Benaur LLC Medieval Torture Museum
Saint Augustine, FL
03.2024 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized museum/gift shop environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Sold attraction tickets and merchandise.
- Ensured guest received top notch customer service and a memorable experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Personal Care Assistant
Voices For Independence
Erie, PA
07.2023 - 09.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
Customer Service Representative
Dal-tile
Jacksonville, Florida
12.2013 - 01.2018
- Provided customer account management which included, order entry, order inquiry, product information, order status, pricing, stock check and transportation management
- Provided customer service for a high volume of inbound calls, installers and showroom
- Responsible for keying in orders, processing faxes and preparation of reports
- Participated in special projects and performed additional duties as required
- Won High Five Award for Customer Service/Profitable Growth
Education
Certificate - Business Management
St. Johns River State College
Saint Augustine, FLGED -
First Coast Technical College
Saint Augustine, FL06.2001
Skills
- Creative Problem Solving
- Customer Account Management
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Time Management
- Customer service
- Team leadership
Timeline
Assistant Manager
Benaur LLC Medieval Torture Museum
03.2024 - 04.2025
Personal Care Assistant
Voices For Independence
07.2023 - 09.2023
Customer Service Representative
Dal-tile
12.2013 - 01.2018
GED -
First Coast Technical College
Certificate - Business Management
St. Johns River State College