Summary
Overview
Work History
Education
Skills
Certification
Professional Development
Timeline
Generic

NANCY LEHMBECK

Jacksonville,Florida

Summary

Veteran Real Estate and sales professional offering 25+ years of sales and customer care experience. Decisive team leader and business manager with excellent attention to detail. Persuasive leader possessing articulate communication style to successfully convince customers and achieve sales goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Territory Manager

Cunningham Fluid Power
Jacksonville, Florida
02.2024 - Current
  • B2B Sales Representative.
  • Established relationships with key customers, vendors, and distributors in the area.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Resolved customer complaints promptly and professionally.
  • Planned travel schedule for visiting stores within assigned territory on a regular basis.
  • Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
  • Worked closely with existing accounts to grow market share.
  • Developed solid connections with customers to promote products.
  • Created sales opportunities through cold-calling.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Realtor/Solutions Expert

OFFERPAD
Jacksonville, Florida
11.2022 - 09.2023
  • Present cash offers and help find solutions for disposition of a customer's home
  • In home presentations, Zoom and Microsoft teams presentations
  • Broker Price Opinions
  • CRM Follow up, Helix and Salesforce.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.
  • Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
  • Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
  • Conducted open houses and showings of properties to prospective buyers.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Assisted clients in obtaining financing options such as mortgages or loans.
  • Researched zoning regulations for specific areas when preparing property listings.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.

Realtor

REAL ESTATE ASSET DISPOSITION CORPORATION
Jacksonville, Florida
03.2012 - 10.2022
  • Top company producer in 2013, built and managed a team of 5 to help with the volume of sales for a fund
  • 33 million in home sales in 2013; built and managed my team to assist in the volume to ensure my clients had the proper service
  • CAP Rate Analysis for repairs, rental return and value determination
  • REO sales, listed and sold homes for banks and asset management companies
  • Completed Broker Price Opinions for bank owned listings
  • Task completion for management of the REO’s to include, inspections, repair inspections, insurance checklist, pictures, safety concerns and utility activation
  • Offered cash for keys, attended evictions, completed asset itemizations for personal property evictions
  • Obtained Safe Harbor estoppels, paid HOA and condo dues as requested by the client
  • Worked with the county code compliance for issues that needed to be cleared to dispose of an asset
  • Assisting buyers in understanding closing cost, tax proration’s, insurance and items necessary in buying process
  • Obtained bids for repairs and rehab
  • Oversight and approval of repairs and rehabs
  • Addressing process and procedure changes
  • Office bookkeeping, billing and accounting.

REO Job Coach

JP MORGAN CHASE
Jacksonville, Florida
10.2011 - 03.2012
  • Delivering function specific training and coaching for new hires
  • Addressing process and procedural changes
  • Updating and writing Policies and Procedures
  • Developing departmental and job specific process flows with Visio
  • Partner with business leaders to identify training gaps
  • Provide one-on-one support to help improve performance on an individual level
  • Facilitated meetings on topics identified by business leaders
  • Provide input and assist with identifying fields for system upgrades to LPS Desktop
  • Utilization of MSP, LPS Desktop, Visio, formal presentations and project management.

Assistant Vice President, Default and REO Management

DEUTSCHE BANK
Jacksonville, Florida
08.2009 - 10.2011
  • Brought on to manage the Default Management Team to assist in mitigation of losses on real estate owned assets, oversight of the foreclosure process, mortgage insurance claims, hazard claims and a portion of the loss mitigation efforts
  • Successfully uncovered a servicing error that resulted in an agreed settlement of $1.2 million dollars and the waiver of the contract cancelation fees of approximately $2 million dollars
  • Managed a team of 7 that consisted of foreclosure, claims and asset management; training staff on valuations, pricing strategies, identifying title claims and the overall default process
  • Overall Portfolio consisted of reverse mortgages, ITIN, residential, FHA/VA and conventional loans with mortgage insurance
  • Wrote departmental Policies and Procedures
  • Completed on-site servicer audits and wrote a formal report for the servicer for items needed to improve processes and potential areas for losses
  • Identified the fields needed for system build outs for a bill back module, Hud module, value tracking and foreclosure module
  • Developed exception reports for REO, claims and foreclosure
  • Worked with data analytics for the development of tracking and trending reports for reporting to the trading desk
  • Developed a billback process that entailed reviewing service agreements, servicing notes, advances, and the Hud settlement statement looking for possible recoveries
  • Responsible for all servicing breaches relating to servicing errors; including but not limited to identifying the breach within the servicing agreement
  • Completed weekly formal committee presentations for assets with high dollar losses, special exceptions and reporting
  • Implemented a 3rd opinion and reconciled market value processes to protect our interest in sales of REO’s
  • Filed complaints for fraud related activities to counties/states for survey, condo associations and appraisal related issues
  • Servicer remittance review/audit that resulted in over $500k of recovery from servicer related funding issues
  • Resolve value differences and respond to value rebuttals
  • Create exception reports to detect input errors.

Valuation Manager

BANK OWNED SERVICES
Orlando, Florida
10.2008 - 05.2009

Assistant Vice President, REO

ABN AMRO
Jacksonville, Florida
04.2005 - 10.2007

Divisional Manager/Vendor Relations, Wachovia Account

GREENLINK CORPORATION
Jacksonville, Florida
11.2001 - 04.2005

FORECLOSURE MANAGER (BANK OF AMERICA)

EQUICREDIT CORPORATION
JACKSONVILLE, FL
05.1999 - 11.2001

Education

Bachelor of Arts - Business Management

University of Phoenix
Jacksonville, FL
05-2004

Associate of Arts - Management

Florida Community College
Jacksonville, FL
05-1998

Skills

  • Business Growth
  • Pipeline Development
  • Issue Resolution
  • Relationship Building
  • Business Development
  • Contract Negotiation
  • Opportunities Identification
  • Multitasking and Organization
  • Price Structuring
  • CRM Software
  • Time Management
  • Strategic business planning
  • Business Management
  • Lead prospecting
  • Sales Presentations
  • Sales expertise

Certification

AHIP MEDICARE CERTIFICATION: 2023, 2024

Real Estate License - State of Florida 1996

Life Health Annuity License - Florida and Georgia 2021

Professional Development

  • 1-DAY CLASS IN MANAGEMENT SKILLS FOR WOMEN Jacksonville, FL 2011
  • EXCEL TRAINING FOR PROFESSIONALS 1-4 Jacksonville, FL 2011
  • 3-DAY CLASS IN BUILDING FRONTLINE TEAMS Jacksonville, FL 2009
  • MICROSOFT OFFICE ACCESS 2003 New Horizons Computer Learning Centers, Jacksonville, FL: 2006
  • RESIDENTIAL APPRAISAL AB-I COURSE Florida Real Estate Institute, Inc., Jacksonville, FL: 2005
  • INTEGRATED DIVERSITY TRAINING, VALUING INDIVIDUALS, EMPLOYEE RELATIONS IN THE WORKPLACE COACHING FOR PERFORMANCE, AND KEY HUMAN RESOURCES POLICIES AND PRACTICES Jacksonville, FL: 2003-2004

Timeline

Territory Manager

Cunningham Fluid Power
02.2024 - Current

Realtor/Solutions Expert

OFFERPAD
11.2022 - 09.2023

Realtor

REAL ESTATE ASSET DISPOSITION CORPORATION
03.2012 - 10.2022

REO Job Coach

JP MORGAN CHASE
10.2011 - 03.2012

Assistant Vice President, Default and REO Management

DEUTSCHE BANK
08.2009 - 10.2011

Valuation Manager

BANK OWNED SERVICES
10.2008 - 05.2009

Assistant Vice President, REO

ABN AMRO
04.2005 - 10.2007

Divisional Manager/Vendor Relations, Wachovia Account

GREENLINK CORPORATION
11.2001 - 04.2005

FORECLOSURE MANAGER (BANK OF AMERICA)

EQUICREDIT CORPORATION
05.1999 - 11.2001

Bachelor of Arts - Business Management

University of Phoenix

Associate of Arts - Management

Florida Community College

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NANCY LEHMBECK