Nancy Lennon
Davenport
Summary
Knowledgeable landscaper with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Knowledge of tools and hardware accessories, specifically landscaping and home repair. Dynamic retail professional with extensive experience at Dollar Tree, excelling in customer service and product knowledge. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining organized displays, contributing to a seamless shopping experience and driving repeat business.
Overview
25
25
years of professional experience
Work History
Retail Sales Associate
Dollar Tree
06.2023 - Current
- Assisted customers with product selection and inquiries.
- Maintained organized displays to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Contributed to inventory management by restocking shelves as needed.
Owner/Operator
American Lawn Care
03.2001 - 11.2022
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Operated equipment for all landscaping needs such as, lawn mower, weed eater, tiller, blower, edgers, trimmers, chainsaw, bobcat, etc.
- Developed and implemented operational strategies to enhance business efficiency and customer satisfaction.
- Managed daily financial operations, including budgeting, forecasting, and expense tracking.
- Consulted with customers to assess needs and propose optimal solutions.
- Possessed Illinois Commercial Pesticide Applicator License and Ornamental License from the Illinois Department of Agriculture.
Customer Service Representative
H&r Block
01.2005 - 01.2011
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff members on customer service protocols and company policies.
- Implemented feedback mechanisms to enhance customer satisfaction and service quality.
- Coordinated with cross-functional teams to address complex customer issues efficiently.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
GED -
Limestone Community High School
Bartonville, ILSkills
- Product Knowledge
- Customer service
- Teamwork
- Problem-solving
- Time management
- Retail sales
- Reliability and punctuality
- Cash handling
- Stocking and receiving
- Store maintenance
- Display setup
Timeline
Retail Sales Associate
Dollar Tree
06.2023 - Current
Customer Service Representative
H&r Block
01.2005 - 01.2011
Owner/Operator
American Lawn Care
03.2001 - 11.2022
GED -
Limestone Community High School