Nancy Lewis
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Memorial Hermann Healthcare Systm
05.2008 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Trained new staff on hospital processes and procedures.
Medical Records Clerk
River Oaks Imaging
11.2001 - 05.2008
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Maintained patient records in compliance with security regulations.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
Patient Administration Specialist
Doctors Hospital
08.2000 - 05.2001
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated closely with clinical staff to ensure seamless integration of administrative tasks into daily operations without disrupting essential caregiving activities.
- Developed strong relationships with insurance companies, facilitating timely processing of claims while advocating for patients'' best interests throughout negotiations processes as needed.
- Assisted in the development of new office procedures, leading to improved efficiency and productivity.
- Streamlined appointment scheduling process for increased patient accessibility and convenience.
- Optimized office organization by implementing an effective filing system for easy retrieval of medical records when needed.
- Supported clinical staff by providing efficient administrative assistance during peak periods.
- Maintained up-to-date knowledge of insurance policies, ensuring accurate billing and reimbursement procedures were followed.
- Enhanced communication between healthcare providers and patients with accurate record keeping and timely followups.
- Contributed to a positive work environment through active participation in staff meetings and ongoing professional development opportunities.
- Proactively identified areas for improvement within current systems and processes, proposing actionable solutions that led to tangible positive outcomes in terms of both efficiency and overall patient experience.
Education
No Degree - Health Information Management
University of Louisiana At Lafayette
Lafayette, LAHealth Information Management
Louisiana State University At Eunice
Eunice, LAHigh School Diploma -
Opelousas Senior High School
Opelousas, LA05.1996
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Multitasking and Organization
Timeline
Patient Access Representative
Memorial Hermann Healthcare Systm
05.2008 - Current
Medical Records Clerk
River Oaks Imaging
11.2001 - 05.2008
Patient Administration Specialist
Doctors Hospital
08.2000 - 05.2001
No Degree - Health Information Management
University of Louisiana At Lafayette
Health Information Management
Louisiana State University At Eunice
High School Diploma -
Opelousas Senior High School
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